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Cigars International

Senior IT Support

Bethlehem, PA · On-site

Cigars International is seeking a highly skilled and customer-focused Senior IT Support leader to join their IT Operations team. This role is responsible for delivering advanced technical support ...

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Cigars International information

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$58.5K

$88.9K

$127K

How much do cigars international jobs pay per year?

As of Jun 12, 2026, the average yearly pay for cigars international in the United States is $88,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $117,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by sales associates at Cigars International, and how can they overcome them?

Sales associates at Cigars International often encounter challenges such as staying up-to-date with a wide variety of cigar brands and products, handling customer inquiries about flavor profiles, and maintaining excellent customer service in a fast-paced retail environment. To overcome these challenges, associates typically benefit from ongoing product training, building strong communication skills, and collaborating closely with team members for support and knowledge sharing. Embracing a customer-focused mindset and being proactive in learning about new releases can also help associates deliver a superior shopping experience.

What is the difference between Cigars International vs Cigar Shop Associate?

AspectCigars InternationalCigar Shop Associate
Primary RoleOnline and retail cigar retailer, sales, marketing, distributionIn-store customer service, sales, product knowledge
Work EnvironmentWarehouse, retail stores, officeRetail cigar shop, in-person customer interactions
Required CredentialsKnowledge of cigars, sales experience, sometimes retail certificationsCustomer service skills, cigar knowledge, retail experience

While Cigars International focuses on online sales, marketing, and distribution of cigars, a Cigar Shop Associate primarily works in retail stores providing direct customer service. Both roles require cigar knowledge and sales skills, but Cigars International emphasizes logistics and online operations, whereas Cigar Shop Associates focus on in-person sales and customer engagement.

What is Cigars International?

Cigars International is a leading retailer specializing in premium cigars, cigar accessories, and related products. The company operates both online and through physical retail locations, offering a wide selection of brands and exclusive deals. Known for its large inventory and competitive pricing, Cigars International caters to both novice and seasoned cigar enthusiasts. They also provide educational resources, events, and a loyalty program for customers. As a major player in the cigar industry, they are recognized for their customer service and community engagement.

What are the key skills and qualifications needed to thrive as a Sales Associate at Cigars International, and why are they important?

To thrive as a Sales Associate at Cigars International, you need strong customer service skills, basic knowledge of tobacco products, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required. Excellent communication, active listening, and the ability to build rapport with customers help you stand out in this retail environment. These skills are crucial for providing exceptional service, driving sales, and fostering customer loyalty in a specialized retail setting.
More about Cigars International jobs
What cities are hiring for Cigars International jobs? Cities with the most Cigars International job openings:
What are the most commonly searched types of Cigars International jobs? The most popular types of Cigars International jobs are:
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Cigars International jobs near you
Infographic showing various Cigars International job openings in the United States as of June 2026, with employment types broken down into 91% Part Time, and 9% Contract. Highlights an 100% Physical job distribution, with an average salary of $88,907 per year, or $42.7 per hour.
Senior IT Specialist

Senior IT Specialist

Cigars International

Bethlehem, PA • On-site

Full-time

Posted 8 days ago

Job description

Job Summary:
Cigars International is seeking a highly skilled and customer-focused Senior IT Support leader to join their IT Operations team. This role is responsible for delivering advanced technical support, mentoring junior staff, and driving continuous improvement in end-user services across the organization.
Responsibilities:
• Provide support for hardware, software, network, and cloud-related issues
• Act as the primary escalation point for complex incidents and service requests
• Troubleshoot and resolve issues across endpoints, mobile devices, and enterprise applications
• Manage and prioritize incidents within ticketing system.
• Lead root cause analysis and implement long-term fixes
• Administer and support: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Active Directory / Azure AD (Entra ID)
• Endpoint management tools (Intune)
• Support network troubleshooting (Wi-Fi, LAN/WAN, Zscaler)
• Identify opportunities to improve support processes and user experience
• Develop and maintain documentation, knowledge base articles, and standard operating procedures
• Automate recurring tasks using PowerShell or scripting tools
• Participate in IT projects (deployments, migrations, rollouts)
• Mentor and guide junior IT support staff
• Assist in training users and team members on new technologies
• Contribute to performance improvement of the help desk function
• Provide exceptional customer service with clear communication to technical and non-technical stakeholders
• Collaborate with cross-functional teams (Security, Infrastructure, Applications)
• Manage executive-level support when required
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 5+ years of IT support experience, including hands-on troubleshooting in enterprise environments
• Strong expertise in Windows OS and enterprise applications
• Strong expertise in Microsoft 365 ecosystem
• Strong expertise in Active Directory / Identity & Access Management
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with endpoint management and device provisioning
• May require occasional after-hours support or on-call rotation
Preferred:
• Certifications such as Microsoft Certified (Modern Desktop / Azure / M365)
• Certifications such as CompTIA A+, Network+, or Security+
• Experience with scripting (PowerShell, Python)
• Experience with Zero Trust / security best practices
• Experience with remote support and global organizations
• Exposure to cloud platforms (Azure preferred)
Company:
Cigars International is an online- and catalogue based retailer of cigars owned by Scandinavian Tobacco Group A/S. Founded in 1996, the company is headquartered in Bath, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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