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How much do cic call centre jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cic call centre in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CIC Call Centre agent?

CIC Call Centre agents are customer service representatives who handle inquiries, requests, and issues related to Immigration, Refugees and Citizenship Canada (IRCC) programs and services. They assist clients by providing information about applications, status updates, required documents, and program eligibility. These agents communicate with clients primarily by phone and sometimes through email, working to resolve concerns and guide applicants through the immigration process. Their goal is to provide accurate, timely, and helpful support to individuals seeking information or assistance with Canadian immigration matters.

What are the most common challenges faced by CIC Call Centre agents, and how can they be effectively managed?

CIC Call Centre agents often encounter high call volumes, dealing with diverse customer inquiries and occasionally handling difficult or emotional conversations. Managing stress and maintaining a positive, solution-oriented attitude are key to success. Many centres provide training, ongoing support, and access to knowledge bases to help agents address customer needs efficiently. Team collaboration and regular feedback sessions also play a vital role in improving service quality and agent well-being.

What are the key skills and qualifications needed to thrive as a CIC Call Centre agent, and why are they important?

To thrive as a CIC Call Centre Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency are important technical requirements. Exceptional patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction in a high-volume environment.

What are popular job titles related to Cic Call Centre jobs?

For Cic Call Centre jobs, the most frequently searched job titles are:

Infographic showing various Cic Call Centre job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Plymouth

Plymouth, MA • On-site

Rockland Trust
Commercial Banking • 1 - 5K employees
Learn more about Rockland Trustexternal

$19 - $21/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 29 days ago

Job description

At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

Pay: $19-$21 per hour

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

RESPONSIBILITIES

  • Handle a high volume of inbound and outbound customer calls professionally and courteously.

  • Listen to customer needs and provide clear, accurate information and solutions.

  • Process transactions correctly and confirm details with callers to ensure mutual understanding.

  • Resolve basic issues on the first call and escalate complex matters as needed.

  • Accurately document interactions and follow call scripts, quality standards, and company policies.

  • Use available resources and communication skills to prevent escalations.

  • Identify opportunities to grow customer relationships through referrals.

  • Complete all training requirements on time and suggest process improvements to CIC management.

  • Serve as a peer coach for new hires when qualified.

  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).

  • Maintain a positive and patient attitude in all situations.

  • Perform other duties as assigned by CIC management.

QUALIFICATIONS

  • High School diploma required (4-year college degree or equivalent work experience preferred)

  • Basic understanding of banking or finance

  • Good communication, problem-solving, and organizational/time management skills required

  • Prior customer service experience preferred; prior sales experience a plus

  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Call Center Representative I should have or exhibit the following characteristics and qualifications:
-High School diploma required (4 year college degree or equivalent work experience preferred)
-Basic understanding of banking or finance
- Good communication, problem solving, and organizational/time management skills required
-Prior call center or customer service experience preferred.  Prior sales experience a plus.
-Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
-Excellent customer service skills
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have. Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.

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