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IT DATA & TECHNOLOGY MANAGER

Position Type: Exempt, Salaried          Category: Regular, Full-Time         Reports to: Director of Technology 

ORGANIZATIONAL OVERVIEW: St. Luke’s United Methodist Church is an open community of Christians helping people find and give hope through Jesus Christ. We are seeking to be an explosive force of God’s radical, just, and inclusive love, reaching hundreds of thousands of people who have given up on the church or a God who loves them.

With a membership of over 6,000 we are the largest United Methodist Church (UMC) in Indiana and one of the largest in the U.S. Our commitment is to live the Christian faith in a way that is open to everyone - regardless of gender, race, ethnicity, sexual orientation, nationality, disability, or socioeconomic background. As a church, we are working to ensure that our congregation and its leadership represent the diversity of the community in which we are located. We are dedicated to including women, people of color, and LGBTQ+ persons as staff and in positions of leadership and decision making. 

MINISTRY & POSITION OVERVIEW: This full-time, exempt position reports to the Director of Technology. Primary responsibilities include providing data and technology support for all ministries and operations while helping maintain the church’s technology infrastructure and data systems. This role serves as a key partner in ensuring the quality, integrity, and effective use of our church management system, Rock RMS, while supporting ministry teams through reporting, process improvement, project coordination, and technology training.

RESPONSIBILITIES: The IT Data & Technology Manager coordinates and consults on the ongoing development, maintenance, and effective use of St. Luke’s church management system, Rock RMS. This position focuses on the quality of data entering the system, reporting that supports ministry decision-making, and technology solutions that improve the experience of both staff and church members.

This individual serves as a resource for ministries across the church, helping identify opportunities to streamline processes, implement technology solutions, and improve operational efficiency. The role also partners with staff to provide training, documentation, and project support related to technology initiatives.

This is a full-time position based at the North Indy campus of St. Luke’s. The role also supports the Midtown campus and will travel between campuses as needed.

DATA MANAGEMENT & REPORTING

• Serve as the primary database partner for ministry and operational reporting needs.
• Develop reports and dashboards supporting annual operational activities, including giving statements, donor development, ministry engagement, attendance, and participation trends.
• Maintain the accuracy and integrity of the Rock RMS database by identifying and resolving duplicate, incomplete, or inaccurate records.
• Develop, maintain, and distribute ministry dashboards and key performance reports.
• Partner with ministry leaders to improve data collection and reporting processes.

TECHNOLOGY & SYSTEMS SUPPORT

• Serve as a Tier 1 support resource for Rock RMS and related ministry technology.

• Assist staff in effectively entering, managing, and reporting information within Rock RMS.
• Support event setup, registrations, forms, workflows, and communication processes within Rock RMS.
• Assist with maintaining the church calendar in Rock RMS and online platforms to ensure accurate communication of ministry opportunities.
• Lead or support technology training initiatives for staff and volunteers, including the development of AI-assisted training resources.
• Serve as a resource for the church’s technology power users and ministry technology champions.
• Manage user accounts and permissions across technology platforms, including Rock RMS, Microsoft 365, and other ministry applications.
• Support mobile device management, including iPads, tablets, and other ministry technology devices.

OPERATIONS & PROJECT MANAGEMENT

• Coordinate technology-related operational projects from planning through implementation.
• Assist with project management for technology initiatives, ensuring timely communication and follow-through with ministry staff.
• Coordinate copier and printer vendor relationships, maintenance schedules, service requests, and supply management across church campuses.
• Manage attendance documentation processes and partner with ministry teams to maintain accurate attendance records and reporting.
• Develop attendance reports and analytics that support ministry planning, engagement, and decision-making.
• Maintain an inventory of technology assets, including computers, mobile devices, printers, and related equipment, while tracking lifecycle, replacements, and assignments.
• Coordinate technology purchasing requests and assist with procurement of hardware, software, and technology-related supplies.
• Assist in developing and maintaining technology documentation, standard operating procedures (SOPs), and user guides.
• Assist in testing new software, system integrations, and technology workflows before implementation to ensure successful deployment.
• Support continuous improvement initiatives that increase operational efficiency across departments.

MINISTRY & STAFF SUPPORT

• Assist with onboarding and offboarding technology needs for staff, including user account creation, equipment setup, device deployment, and documentation.

• Support staff information management and operations-related communications.
• Partner with ministry teams to support technology associated with key church initiatives such as baptisms, new member pathways, serving teams, classes, and special events.
• Provide general technology and administrative support to ministries as assigned.

EDUCATION & EXPERIENCE 

• Associate’s or bachelor’s degree in Information Technology, Business Administration, Computer Information Systems, or a related field, or equivalent work experience.
• Experience with church management systems (Rock RMS preferred).
• Experience with project coordination or project management preferred.
• Experience supporting end users with technology and software systems.

KNOWLEDGE & SKILLS

• Strong proficiency with Microsoft Excel, Microsoft Office, and Google Workspace.
• Comfortable working on both Mac and Windows platforms.
• Understanding of relational databases and data management principles.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.