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Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners.  The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – This position seeks to respond to calls generated by a variety of BGEA projects in such a way as to provide service to constituents in accordance with department procedures and standards.  This position will also place outbound calls to constituents. This role is classified as an Associate position, defined as working no more than 19 hours per week.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Answer incoming calls as they are received on the individual’s login identification
• Handle calls and constituents with dispatch, but balanced with tact and courtesy, and according to the procedures and policies set down by the department
• Promptly analyze requirements of the call or needs of the caller, and generate a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area
• Accurately record data from callers into Christian Response database systems as necessary and required, this would include mailing list changes, recording and forwarding requests for materials, and entering credit card contributions
• Work on outbound call projects as directed
• Study department and association procedures, informational material, BGEA history, BGEA current events and other resources provided to the Christian Response Staff in order to understand and utilize this information on the telephone
• Analyze and appropriately respond to the spiritual needs of callers, praying with them, and leading them to Christ when necessary
• Attend all required Christian Response Staff meetings as requested

Marginal Duties and Responsibilities

• Other duties as assigned

Job Specifications

 Skills and Knowledge

• General knowledge of BGEA; agreement with the philosophy and principles of BGEA
• Basic understanding and agreement with the Christian Response philosophy and principles
• Solid and active Christian Walk
• Must demonstrate the ability to handle multiple issues and processes at the same time such as talking on the telephone while entering information about the call on the computer
• Customer Service and/or previous telephone experience helpful
• Experience with PC’s, Windows, Databases
• Good basic math and spelling skills are required
• Must exhibit accurate listening skills
• Good telephone voice
• Must express desire to be part of a team and to provide assistance to callers as well as other BGEA staff
• Cooperative, flexible, and optimistic about change
• Minimum of 35 wpm typing ability

Physical/Mental Demands

• Flexible hours and overtime will be required
• Nights and weekends required
• Must be confident and secure about handling difficult and emotional callers
• Must agree to respect and accept responsibility for items of a confidential sort
• Significant time may be required using the PC while talking on the telephone

Working Conditions

• Standard cubicle environment, PC, phone, access to printer and copier
• Close interaction with other people
• Time off must be approved by supervisor

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
  (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His