Position Overview
The Chief Operating Officer (COO) is responsible for providing operational leadership, strategic execution, and organizational alignment across all BeWell Health entities, including BeWell Clinical Studies, BeWell Memory & Infusion, and BeWell MD. The executive leader ensures operational stability, financial discipline, regulatory compliance, and scalable growth while translating executive vision into structured execution. The COO serves as the integrator of people, process, and performance, driving accountability and maintaining momentum across departments. The role also provides executive oversight of clinical research operations, ensuring compliance with FDA, ICHโGCP, and IRB requirements while supporting study execution, audit readiness, and sustainable program growth.
Role and ResponsibilitiesOperational Leadership & Execution
- Oversee dayโtoโday operational performance across all entities
- Ensure clarity of roles, workflows, and crossโdepartmental accountability
- Maintain operational continuity during periods of growth and transition
- Identify process inefficiencies and implement scalable improvements
- Serve as escalation point for operational issues requiring executive judgment
- Ensure clinic readiness, patient flow optimization, and system alignment
Financial Strategy & Oversight
- Provide executiveโlevel financial oversight in partnership with accounting
- Lead budgeting, forecasting, and scenario planning processes
- Conduct financial modeling to guide hiring, expansion, and capital decisions
- Monitor P&L performance and ensure financial sustainability
- Manage banking relationships and ensure accurate financial reporting
- Support audit readiness and regulatory compliance
Clinical Research Oversight
- Provide executiveโlevel oversight of the organizationโs clinical research program, ensuring alignment with strategic, operational, and financial objectives
- Maintain highโlevel accountability for regulatory compliance, audit readiness, and overall research quality across all studies
- Partner with clinical and regulatory leadership to ensure infrastructure, resourcing, and processes support sustainable research growth
- Monitor program performance through key metrics and ensure appropriate escalation, risk mitigation, and leadership visibility
HR & Organizational Compliance
- Provide strategic oversight of HR functions including workforce planning, compliance, and performance management
- Ensure compliance with HIPAA, OSHA, licensure requirements, and employment laws
- Partner with leadership to identify structural gaps and capacity needs
- Maintain policies and procedures supporting organizational risk mitigation
- Support development of leadership capability across managers and directors
Growth, Expansion & Strategic Initiatives
- Evaluate new service lines, partnerships, and site expansions
- Conduct operational and financial assessments for growth initiatives
- Ensure new initiatives align with organizational capacity and ROI expectations
- Drive crossโentity integration and expansion planning
Leadership & CrossโFunctional Integration
- Act as operational conduit between executive leadership and department heads
- Serve as the Traction EOS Integrator and lead EOS execution, including L10 meetings and leadership alignment structures
- Drive accountability through clear metrics and performance tracking
- Maintain institutional documentation rigor and organizational clarity
- Provide coaching and decision support to leadership team
Qualifications & Requirements
- Bachelorโs degree in Healthcare Administration, Business Administration, Finance, or related field
- 7โ10+ years of progressive operational leadership experience in healthcare and clinical research
- Experience overseeing multiโdepartment or multiโsite healthcare and research operations
- Strong financial literacy, including budgeting, forecasting, and P&L oversight
- Working knowledge of healthcare and clinical research regulatory frameworks
- Proven ability to lead crossโfunctional teams and drive accountability
Core Competencies
- Strategic thinking with operational execution discipline
- Systemsโlevel problemโsolving
- Financial and dataโdriven decisionโmaking
- Strong written and verbal communication
- Organizational structure and process design
- High integrity, discretion, and executive presence
- Ability to balance longโterm strategy with dayโtoโday oversight
Preferred Skills
- Masterโs degree (MBA, MHA, or related field)
- Experience in clinical research, infusion services, or concierge medicine
- Familiarity with FDA regulations, ICHโGCP guidelines, and IRB processes
- Familiarity with EOS (Entrepreneurial Operating System)
- Experience supporting organizational growth or expansion initiatives
Benefits
- Competitive salary and performanceโbased bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Generous PTO and holiday schedule
- Professional development opportunities
- Supportive and collaborative work environment
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