Chief Implementation Officer Jobs in Arizona (NOW HIRING)

Under general supervision of the Chief Executive Officer, the Chief Operating Officer (“COO”) has a crucial role in driving operational excellence, ensuring the delivery of high-quality healthcare services, and advancing WIHCC’s mission to provide accessible and compassionate care to the communities that WIHCC, Inc. serves. The COO is responsible for overseeing the day-to-day operations, implementing strategic initiatives, and fostering collaboration among various departments to achieve organizational goals. Directs strategy development, planning, and administrative management of WIHCC, Inc. Establishes and maintains standards focusing on effective translation of strategy into operational objectives and specific, measurable goals and associated deliverables consistent with practice standards and requirements and which align/support overall mission, vision and values of WIHCC, Inc. Serves on the Executive Team. Maintains confidentiality of all privileged and sensitive information. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.Essential Duties & Responsibilities:Maintains regular attendance and punctuality.Collaborates with the CEO and other executive leaders to develop and execute strategic plans into actionable steps for growth and implementation that aligns with the WIHCC, Inc.’s mission and objectives.Provides guidance on operational initiatives to enhance efficiency, quality of care, and overall organizational effectiveness.Oversees WIHCC’s Inc. operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and the organizational goals are met. ;Implements and monitors operational policies, procedures, standards of operations, and protocols to maintain compliance with industry standards and regulations.Integrates departments and services ensuring quality, accessible, and safe health care environment for patients and staff.Provides strategic leadership and oversight across all clinical and non-clinical operations by identifying organizational priorities, advising executive leadership on strategic issues and opportunities, planning, implementing, and evaluating organizational goals, policies, and performance. Aligns operations with the organization's mission and strategic priorities while ensuring operational excellence, regulatory compliance, fiscal stewardship, quality outcomes, and the effective management of programs, functions, services, activities, and resources.Addresses performance concerns promptly by implementing appropriate corrective actions while ensuring compliance with personnel policies, procedures, and regulatory requirements.Assures that the work environment for all supervised employees is fair, equitable and free of discrimination or harassment and practices and encourages exemplary customer services and cultural sensitivity.Provides executive leadership and operational planning with the CFO, CEO, ET, and BOD to develop, implement, monitor, and evaluate organizational budgets, financial forecasts, and resource allocation strategies that support strategic priorities and long-term sustainability.Identifies and implements strategies to enhance organizational financial sustainability through cost optimization, revenue growth, and resource development initiatives while maintaining a strong commitment to high-quality patient care and mission-driven outcomes.Collaborates with Indian Health Service, P.L.93-638 organizations, tribal health departments, federal, states, counties and community health and social service agencies to achieve goals and objectives of WIHCC, Inc.; orients and trains staff of such agencies as required.Works with CEO to meet goals and objectives established under WIHCC, Inc.’s Strategic Plan and develop, implement criteria/measurable standards to monitor and improve programs, organizational performance and provides consultative suggestions/advisements in line with Joint Commission (JC); to include Critical Access Hospital (CAH), and Centers for Medicare & Medicaid Services (CMS) references.Prepares and presents various reports to Executive Team, Board of Directors, 638 Association and Navajo Nation Oversight Committee, (e.g. HEHSC, RDC, etc.).Adheres to JC elements of performance, HIPPA and Privacy Act and organization policy and procedures.Requires completion of tasks or duties assigned by a supervisor.Upholds all principles of confidentiality and patient care to the fullest extent.Adheres to all professional and ethical behavior standards of the healthcare industry.Adheres to WIHCC, Inc.’s Personnel Policies and Procedures, departmental policies, rules, and regulations.Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.Possesses cultural awareness and sensitivity.Maintains compliance with all Human Resources requirements.Performs other duties as assigned.Minimum Qualifications:Master’s degree in Business Administration, Health Care Administration, Public Administration, or closely related field. Five or more years of progressive executive leadership experience in a healthcare administration with an executive leadership role including responsibilities for development and implementation of strategic programs, functions, services, activities, policies and practices. In addition, in support of understanding of advanced business planning and regulatory issues covering overall operational mission, goals and objectives. Proven success in leading and implementing strategic initiatives within a healthcare setting.Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).Knowledge, Skills, AbilityKnowledge of applicable federal, state, county, and local laws, regulations, and requirements.Knowledge of the complexity of current health problems specific to Native Americans.Knowledge of hospital and Joint Commission (JC) concepts and principles to include CAH, and CMS as health industry references to compliment AAAHC.Applies quality management principles to support excellence in patient care and achieve departmental and organizational goals.Knowledge of information systems, such as electronic health records (EHR) and data analysis.Knowledge of customer service standards and procedures.Knowledge of financial/business analysis techniques.Knowledge of strong business acumen, ability to assess opportunities for innovation, revenue generation, partnership and enhanced care.Knowledge of strong work ethics in the workplace.Knowledge of basic application of confidentiality.Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.Strong leadership skills.Skill in strategic planning.Skill in planning, organizing, and preparing a comprehensive Annual Report that effectively communicates organizational accomplishments, operational performance, financial stewardship, quality outcomes, strategic initiatives, and future policies to internal and external stakeholders.Skill in budget preparation and fiscal management.Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.Skill in providing leadership to, supervising, training, and evaluating assigned staff.Ability to integrate concepts, principles, methods and techniques to transform this knowledge into programs that align with various National Health Outcomes such as Health Promotion Objectives, Healthy People 2030, and Government Performance Results Act (GPRA) objectives.Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.Ability to foster a cooperative work environment.Ability to develop and deliver presentations.Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.Ability to develop and maintain recordkeeping systems and procedure and quality control standards.Ability to be dependable in attendance and job performance.Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.Ability to accept and learn from feedback.Ability to communicate effectively both verbally and in writing.Ability to provide exemplary customer service at all times.Ability to interact positively with others and possess great interpersonal skills.Ability to multitask and perform well under pressure.Ability to have self-confidence.Ability to be a great team player.Ability to accept and learn from supervisor/peer critique.Ability to be flexible and adaptable to the changing needs of the organization.Physical Demands:While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle or feel objects and equipment, reaches with hands and arms, and communicate effectively talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 25 pounds.Work Environment:Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate. Travel between sites may be required.As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants. #J-18808-Ljbffr