Chewy Customer Service Jobs in Boca Raton, FL (NOW HIRING)

Our Opportunity: 

At Chewy Vet Care, we’re changing the veterinary care experience from the ground up! It starts by creating a culture and work environment where veterinary teams can succeed every day. With the continued expansion of our Chewy Vet Care clinics, we are looking for a full-time Veterinary Assistant to join our Chewy Vet Care Practice Team. As clinical team member, you’ll work in a practice designed from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care.  We offer a customer- and team member-centric work environment where, together, we deliver care that starts with a visit and lasts a lifetime!  

Chewy Vet Care is a comprehensive pet healthcare practice that delivers connected care through a gold standard of veterinary medicine. Our mission is clear - to become the most trusted and convenient destination for pet parents, and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide excellent benefits, scheduling options that fit your lifestyle, and growth opportunities to enhance your clinical and leadership aspirations. Join the team that understands that caring for the pets we love starts with greater care for our veterinary teams.   

What You'll Do: 

• Serve to support your practice team, setting the bar for providing high-level, competent veterinary support care and embodying the Chewy Vet Care culture to work collaboratively with your peers and deliver the pet parent WOW experience.   

• Responsible for implementing the outlined policies and procedures, utilizing integrated technology, and delivering consistent and appropriate medical care within the given skill set.  

• Identify common canine vaccines; differentiate core/non-core (Rabies, DAPP, Bordetella, Leptospirosis, Influenza, Lyme) 

• Identify common feline vaccines; differentiate core/non-core (Rabies, FVRCP, FeLV) 

• Knowledge of common heartworm and flea/tick preventatives 

• Understand heartworm disease transmission; species susceptibility (cats can get HW) 

• Recognize signs of vaccine reaction 

• Reconstitute a vaccine and prepare it for administration 

• Prepare an injection 

• Prepare an IV bag and administer subcutaneous fluids (correct line setup, priming, needle attachment) 

• Remove an IV catheter and place a proper bandage post-removal 

• Use a refractometer to read and interpret urine specific gravity (USG) 

• Prepare a fecal float (correct loop, solution, slide setup) 

• Prepare a cytology slide using a cotton swab and microscope slide 

• Run the equipment for a CBC Chem 

• Able to accurately balance a centrifuge for diagnostic sample prep 

• Demonstrate proper patient restraint for canine and feline patients 

• Assist with canine cephalic vein blood draw and feline medial saphenous blood draw and jugular blood draw 

• Trim, Dremel, and document nail trims 

• Assist with positioning patients and taking diagnostic radiographs with proper collimation and understand radiation safety 

• Understanding of generalized pre and post operative care 

• Obtain and communicate thorough patient history and signalment effectively to the veterinarian 

• Able to understand and fill prescription orders and write proper medication labels 

• Be proficient using the PIMS and aid others on the team 

• Follow Standard Operating Procedures (SOPs) and Standards of Care (SOCs) 

• Assist practice manager with communicating on inventory needs.  

• Clean workspaces after every patient or patient lab sample interaction. 

• Participation in self-development courses and Chewy Vet Care required compliance training.  

• Perform related duties and assignments as directed by management.  

What you’ll need: 

• Successful completion of an accredited veterinary assistant program is preferred.  

• Demonstrated ability to complete the veterinary assistant skills checklist for Veterinary Assistant. 

• 2+ years of experience as a Veterinary Assistant in practice.  

• Passionate about helping people and pets with empathy and excellent customer service focus. 

• Strong ability to connect with clients and demonstrate empathy and compassion.  

• Excellent verbal / written communication, observational, and analytical skills.  

• Must have the ability to work in a fast-paced environment.  

• May be required to work weekends, position may require some travel. 

Physical job requirements:  

• Standing or walking up to 80% per shift.  

• Frequently lift up to 50 pounds.  

• Frequently lift up to 70 pounds using an optional team lift.  

• Rarely lift greater than 70+ pounds using a team lift.  

• Stand, push, pull, carry, squat, and kneel.   

Chewy Vet Care is committed to equal opportunity.  We value and embrace diversity and inclusion of all Team Members.  If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.