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Check In Representative Jobs in Maryland (NOW HIRING)

Carmax

Customer Service Sales Representative

Salisbury, MD · On-site

$17.20 - $25.80/hr

Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation ... Strong communication skills with confidence in representing CarMax and its products. * Ability to ...

Carmax

Customer Service Sales Representative

Salisbury, MD · On-site

$17.20 - $25.80/hr

Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation ... Strong communication skills with confidence in representing CarMax and its products. * Ability to ...

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Check In Representative information

What is the difference between Check In Representative vs Front Desk Clerk?

AspectCheck In RepresentativeFront Desk Clerk
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, hospitals, clinics, or customer service centersHotels, offices, retail stores, or service establishments
Employer & Industry UsageHospitality, healthcare, and service industriesHospitality, retail, and corporate sectors
Search & Comparison IntentCustomer check-in, reservation, and guest serviceGuest reception, visitor management, and administrative support

Both roles involve greeting visitors and providing customer service, but Check In Representatives primarily handle guest reservations and check-in processes in hospitality or healthcare settings. Front Desk Clerks often perform broader administrative duties at the front desk in various industries. While their core skills overlap, the specific responsibilities and work environments differ slightly.

How many hours do check-in representatives work?

Check-in representatives typically work full-time hours, which are around 40 hours per week, often including evenings, weekends, and holidays depending on the employer. Part-time positions may involve fewer hours, usually less than 30 hours weekly. The schedule can vary based on the industry and specific company needs.

What cities in Maryland are hiring for Check In Representative jobs?

Cities in Maryland with the most Check In Representative job openings:

Client Service Representative

Buckeystown, MD • On-site

Buckeystown Veterinary Hospital
11 - 50 employees
Learn more about Buckeystown Veterinary Hospitalexternal

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Client Service Representative

Buckeystown Veterinary Hospital, established in 1989, is a small animal practice located just outside of Frederick, Maryland. We provide comprehensive services that include Wellness and Preventive Care, as well as on-site supportive services include Pet Boarding, professional Grooming services, and Dog Training Classes for every level of skill and handling.

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities:

  • Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
  • Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
  • Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
  • Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
  • Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
  • Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
  • Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
  • Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
  • Fill veterinary prescriptions accurately and provide instructions to clients.
  • Assist with over-the-counter product sales and maintain inventory.
  • Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
  • Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
  • Participate in opening, closing, and weekend duties as assigned.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience working with animals preferred; veterinary or animal care background strongly valued.
  • Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
  • Accurate data entry and record-keeping skills.
  • Able to perform basic math for cash handling, billing, and appointment management.
  • Manual dexterity required for typing, filing, and handling patients or supplies.
  • Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
  • Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
  • Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
  • Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
  • Professional, neat appearance consistent with hospital standards.

Hours:

  • Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Compensation and Benefits:

  • We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

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