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Check In Representative Jobs in Illinois (NOW HIRING)

Northfield Township Government Office

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Client Services Representative

Glenview, IL · On-site

$21 - $23/hr

Client Service Representative Position type: Full Time Reports to: Township Administrator Hours ... Front Desk/Administrative Duties: ● Greet and check in visitors for their appointments ● Answer ...

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Check In Representative information

What is the difference between Check In Representative vs Front Desk Clerk?

AspectCheck In RepresentativeFront Desk Clerk
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, hospitals, clinics, or customer service centersHotels, offices, retail stores, or service establishments
Employer & Industry UsageHospitality, healthcare, and service industriesHospitality, retail, and corporate sectors
Search & Comparison IntentCustomer check-in, reservation, and guest serviceGuest reception, visitor management, and administrative support

Both roles involve greeting visitors and providing customer service, but Check In Representatives primarily handle guest reservations and check-in processes in hospitality or healthcare settings. Front Desk Clerks often perform broader administrative duties at the front desk in various industries. While their core skills overlap, the specific responsibilities and work environments differ slightly.

How many hours do check-in representatives work?

Check-in representatives typically work full-time hours, which are around 40 hours per week, often including evenings, weekends, and holidays depending on the employer. Part-time positions may involve fewer hours, usually less than 30 hours weekly. The schedule can vary based on the industry and specific company needs.

What cities in Illinois are hiring for Check In Representative jobs?

Cities in Illinois with the most Check In Representative job openings:

Guest Service Representative - Holiday Inn Express & Suites

Jacksonville, IL • On-site

Golder Hospitality Properties
See more jobs at Golder Hospitality Propertiesexternal

$15/hr

Part-time

PTO

Re-posted 17 days ago

Job description

Job Type
Part-time
Description
The Holiday Inn Express & Suites Jacksonville is hiring for part time Guest Service Representative to join our team.
Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor to provide exceptional guest experience.
Hours: shifts 7am - 3pm and 3pm - 11pm. Must be available evenings, weekends and holidays.
What is in it for YOU?
  • Competitive Wages
  • Paid Time Off
  • Bonus Plan
  • Referral programs
  • Holiday pay
  • Like to travel? Take advantage of all IHG has to offer with the employee discount program!

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
  • Performing the check-in and check-out process
  • Answer all incoming and in-house phone calls
  • Assist callers with making and/or changing reservations
  • Assist all guests as necessary to ensure a positive experience
  • Ability to work while standing for extended periods of time
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Requirements
Candidates must possess the following knowledge, skills, and abilities:
  • Great attention to detail
  • Excellent knowledge of local attractions and entertainment venues
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Salary Description
15.00

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