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Check In Agent Jobs in Owings Mills, MD (NOW HIRING)

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$15 - $19/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Stonebridge Companies

Guest Service Agent

Baltimore, MD · On-site

$18/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$18/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Montage International

Front Office Agent

Baltimore, MD · On-site

$20/hr

Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during ... Assisting with guest check-in and out process, as well as folios, invoicing and billing * Thinking ...

Montage International

Front Office Agent

Baltimore, MD · On-site

$20/hr

Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during ... Assisting with guest check-in and out process, as well as folios, invoicing and billing * Thinking ...

MCR Hotels

Front Desk Agent

Linthicum, MD · On-site

$16 - $17/hr

Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

MCR Hotels

Front Desk Agent

Baltimore, MD · On-site

$14.25 - $18/hr

Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

Turf Valley Resort

Front Desk Agent

Ellicott City, MD

$14.25 - $18/hr

... Desk Agent to join our team. This position requires flexibility to work a variety of shifts ... Check-In and Check-Out Efficiently process guest arrivals and departures Assign guest rooms and ...

Turf Valley Resort

Front Desk Agent

Ellicott City, MD · On-site

$16 - $20/hr

Position Overview Turf Valley Resort is seeking a Full-Time Front Desk Agent to join our team. This ... Manage Guest Check-In and Check-Out • Efficiently process guest arrivals and departures • ...

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Showing results 21-40

All JobsCheck In Agent JobsCheck In Agent Jobs in Owings Mills, MD

Check In Agent information

See Owings Mills, MD salary details

$14

$28

$38

How much do check in agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for check in agent in Owings Mills, MD is $28.96, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $38.08 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Owings Mills, MD are hiring for Check In Agent jobs?

Cities near Owings Mills, MD with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Owings Mills, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $60,228 per year, or $29 per hour.

Guest Services Agent

Baltimore, MD • On-site

Study Hotels
See more jobs at Study Hotelsexternal

$15 - $19/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 23 days ago

Job description

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
  • Provide the highest and most efficient level of hospitality and customer service expected by our guests.
  • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
  • Maintains room inventory of vacancies, reservations, and assignments.
  • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
  • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
  • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
  • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
  • Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
  • Ensure total awareness of in-house VIPs.
  • Maintain a safe and clean work environment.

Fundamentals
  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
  • Education: High school diploma or general education degree (GED).
  • Experience: 1 year within a customer-facing role.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
  • Flexibility to work any shift, including evenings, weekends, and holidays.
  • Excellent verbal and written interpersonal communication skills.
  • Proficiency in English required. A second language is desirable.
  • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
  • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us
The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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