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Check In Agent Jobs in Maryland (NOW HIRING)

Donohoe Companies

Front Desk Agent

Hanover, MD · On-site

$16 - $17.50/hr

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and ... Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy ...

The Hotel Arundel Preserve

Front Desk Agent

Hanover, MD · On-site

$16 - $17.50/hr

Front Desk Agent - Full Time Get To Know The Hotel at Arundel Preserve! The Hotel at Arundel ... Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy ...

Prolog

Gate Agent - Part Time

Baltimore, MD · On-site

Gate Agent Position As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air ... Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify ...

HYATT PLACE OCEAN CITY

Guest Service Agent

Ocean City, MD · On-site

$17 - $19/hr

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to ... You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and ...

MCR Hotels

Front Desk Agent

Linthicum Heights, MD · On-site

$14 - $17.75/hr

Front Desk Agent Cleanliness and Friendliness! The MCR standard is to provide clean, friendly, well ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Linthicum, MD · On-site

$14 - $17.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Linthicum, MD · On-site

$14 - $17.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner ...

Crestline Hotels and Resorts

Front Desk Agent

Aberdeen, MD · On-site

$15.25 - $19.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Westin Virginia Beach Town Center

Front Desk Agent

Aberdeen, MD · On-site

$15.25 - $19.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$15 - $19/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$15 - $19/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Prolog Inc.

Gate Agent - Part Time

Baltimore, MD · On-site

$20.91/hr

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command ... Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify ...

HRI Hospitality

$14.25 - $18.25/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

Stonebridge Companies

$17 - $18/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

Stonebridge Companies

Guest Services Agent

Ocean City, MD · On-site

$14 - $17.50/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

Stonebridge Companies

$17/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

Stonebridge Companies

Guest Service Agent

Baltimore, MD · On-site

$18/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

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Showing results 21-40

All JobsCheck In Agent JobsCheck In Agent Jobs in Maryland

Check In Agent information

See Maryland salary details

$14

$29

$38

How much do check in agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for check in agent in Maryland is $29.26, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $38.51 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities in Maryland are hiring for Check In Agent jobs?

Cities in Maryland with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Maryland as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,855 per year, or $29.3 per hour.

Front Desk Agent

Hanover, MD • On-site

Donohoe Companies
Real Estate • 51 - 200 employees
Learn more about Donohoe Companiesexternal

$16 - $17.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Get To Know The Hotel at Arundel Preserve!
The Hotel at Arundel Preserve is the premier independent hotel in the BWI/Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests.
Compensation: $16.00 - 17.50 / hourly (experience-based compensation)
Front Desk Agent - Full Time
Position Summary
Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.
Essential Function
  • Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
  • Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
  • Reservations management: Handle room reservations, cancellations, and modifications with precision.
  • Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
  • Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
  • Payment processing: Process payments and maintain accurate records of transactions.
  • Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
  • Record keeping: Update and maintain guest information and room availability in the hotel management system.
  • Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.
Experience and Education
  • 2 years in a front desk position required.
Core Skills & Abilities
  • Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
  • Strong interpersonal and communication skills with a focus on customer satisfaction.
  • Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
  • High level of accuracy and attention to detail in all tasks.
  • Proficiency in using hotel management software and basic computer skills
  • Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
  • Willingness to work various shifts, including weekends and holidays.
  • Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
Additional Responsibilities
  • The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
  • Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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