Chatbot Jobs in Utah (NOW HIRING)

Location: Midvale, UT, 84047

• Manage and optimize the Shopify Plus platform, including checkout customization, Shopify Functions, Shopify Flow, theme code, and app ecosystem.
• Develop and execute the ecommerce digital roadmap aligned with business goals.
• Lead backlog management, prioritization, sprint planning, ticket grooming, and release management.
• Write clear and comprehensive Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Coordinate User Acceptance Testing (UAT), Quality Assurance (QA), and post-launch monitoring to ensure platform stability and performance.
• Manage ecommerce integrations with ERP, OMS, PIM, CRM, analytics, search, reviews, loyalty, subscription, and personalization platforms.
• Understand and oversee API, webhook, data synchronization, and integration flows.
• Manage relationships with vendors, agencies, and Independent Software Vendors (ISVs), including SOWs, change orders, deliverables, budgets, and timelines.
• Collaborate cross-functionally with Ecommerce, Engineering, IT, Analytics, CRM, Merchandising, and Customer Care teams to ensure alignment and clear communication.
• Own technical documentation, intake, triage, request management, issue escalation, and resolution processes.
• Drive platform performance improvements and storefront optimization initiatives.
• Coordinate data tagging, Google Tag Manager (GTM), and data layer implementations.
• Lead conversational AI or chatbot implementation projects.
• Support international commerce platform initiatives, with emphasis on Global-E, B2B ecommerce, and warranty/services commerce.
• Manage multiple active workstreams across brands, properties, vendors, and internal teams simultaneously.

• Proven experience managing the Shopify Plus platform and ecommerce product management.
• Strong expertise in digital roadmap execution, backlog management, sprint planning, and release management.
• Excellent skills in writing PRDs, user stories, and acceptance criteria.
• Experience with ecommerce integrations including ERP, OMS, PIM, CRM, analytics, search, reviews, loyalty, subscription, and personalization platforms.
• Solid understanding of APIs, webhooks, data sync, and integration flows.
• Vendor, agency, and ISV management experience including SOW, change order, deliverable, budget, and timeline oversight.
• Strong cross-functional stakeholder management and communication skills.
• Technical documentation ownership and request management expertise.
• Experience with platform performance optimization and storefront customization.
• Knowledge of checkout customization, Shopify Functions, Shopify Flow, theme code, and app ecosystem.
• Familiarity with data tagging, GTM, and data layer coordination.
• Conversational AI or chatbot implementation experience.
• Experience with international commerce platforms, especially Global-E, B2B ecommerce, and warranty/services commerce.
• Proficiency with tools such as JIRA, Linear, Asana, Notion, Figma, GitHub, and Shopify Admin.
• Strong written communication skills with the ability to translate technical complexity into business language and vice versa.
• Exceptional organizational discipline and ability to operate in a fast-moving, shifting-priority environment.
• Ability to push back appropriately and make tradeoff recommendations.
• Strong ownership mentality and execution-focused, hands-on operating style.
• Ability to manage multiple active workstreams across brands, properties, vendors, and internal teams.
• Preferred: Experience in consumer electronics, mobile accessories, or device upgrade cycle industries.

You are a proactive and detail-oriented product manager who thrives in dynamic environments. You possess a strong technical aptitude combined with business acumen, enabling you to bridge gaps between engineering teams and business stakeholders. You take ownership of your projects and deliver results with a hands-on approach, while effectively managing competing priorities and multiple stakeholders.