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Chatbot Jobs in Ontario (NOW HIRING)

Miele

Ecommerce Operations Specialist

Vaughan, ON

CA$70K - CA$80K/yr

Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates) * Support tracking implementation testing cycles * For SEO & Content Execution you will:

New

League Inc.

Director, Growth Marketing

Toronto, ON · On-site

Real experience building AI agents or automations, not just prompting a chatbot - bonus if you already gravitate toward MCP-first, Salesforce-native tools * Strategic and hands-on: you're equally ...

Arcadion

Junior AI Developer

Ottawa, ON · On-site

Interest in chatbot development or knowledge-based search applications What You'll Gain * Direct mentorship from experienced AI architects and our Director of AI * Access to real-world enterprise ...

US Mobile

Staff Frontend Engineer

Toronto, ON

CA$160K - CA$250K/yr

Work on mission-critical projects, like our next-gen agentic AI chatbot that's redefining how customers interact with mobile support such as: Customer centric interface enabling total control over ...

Royal Bank of Canada

Senior AI Engineer

Toronto, ON · On-site

Think AI agents that can reason, plan, use tools, and take action across real business workflows - not chatbot demos, but production systems that move the needle. You'll build MCP servers, agent ...

Hyundai Motor Company

Supervisor, CR

Markham, ON · On-site

Oversee digital customer care channels including Social Media, BBB, FRP, PPP, and Chatbot, ensuring timely responses and effective resolution. * Monitor online reputation platforms and coordinate ...

Royal Bank of Canada

Staff AI Engineer

Toronto, ON · On-site

Think AI agents that can reason, plan, use tools, and take action across real business workflows - not chatbot demos, but production systems that move the needle. You'll design and ship MCP servers ...

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All JobsChatbot JobsChatbot Jobs in Ontario

Chatbot information

See Ontario salary details

$16

$55

$82

How much do chatbot jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chatbot in Ontario is $55.68, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $68.51 per hour, depending on experience, location, and employer.

What is a chatbot?

A Chatbot job involves designing, developing, and maintaining AI-powered conversational agents that interact with users through text or voice. Professionals in this field work on training models, writing dialogue scripts, and improving chatbot performance using machine learning and natural language processing (NLP). They may collaborate with developers, UX designers, and data scientists to enhance user experience and ensure accurate, helpful responses.

What are the key skills and qualifications needed to thrive in the chatbot position, and why are they important?

To thrive as a Chatbot Developer, you need strong programming skills (often in languages like Python or JavaScript) and an understanding of natural language processing (NLP) concepts. Familiarity with chatbot frameworks (such as Dialogflow, Microsoft Bot Framework, or Rasa), API integration, and cloud platforms is highly beneficial. Excellent problem-solving skills, creativity, and the ability to clearly communicate with stakeholders are important soft skills in this role. These abilities are crucial to designing intuitive, effective chatbot solutions that enhance user experiences and meet business objectives.

What are some typical challenges faced when designing and maintaining a chatbot?

Professionals in chatbot development often encounter challenges such as accurately interpreting diverse user inputs, handling unexpected queries, and ensuring the chatbot can scale to accommodate high traffic. Maintaining a balance between automation and the need to escalate complex issues to human agents is also important. Additionally, staying updated with rapidly evolving NLP technologies and user experience best practices is essential. You'll likely collaborate with product managers, UX designers, and customer support teams to continuously improve the chatbot's effectiveness. Overcoming these challenges can be highly rewarding, leading to a more engaging and valuable tool for users.

How do you become a chatbot?

To become a chatbot developer, you typically need programming skills in languages like Python or JavaScript, experience with natural language processing tools, and knowledge of machine learning concepts. Building chatbots also involves understanding user experience design and using platforms such as Dialogflow or Microsoft Bot Framework. Formal education in computer science or related fields can be beneficial, along with hands-on experience in software development.

What are the most commonly searched types of Chatbot jobs in Ontario?

The most popular types of Chatbot jobs in Ontario are:

What are popular job titles related to Chatbot jobs in Ontario?

For Chatbot jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Chatbot jobs in Ontario look for?

The top searched job categories for Chatbot jobs in Ontario are:

Chatbot jobs near you
Infographic showing various Chatbot job openings in Ontario as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $115,819 per year, or $55.7 per hour.

Manager, Customer Service Channels (18 Months Contract)

EQ Bank | Canada's Challenger Bank

Toronto, ON • Hybrid

Full-time, Contractor

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

New

Job description

Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 
We can't wait to get to know you! 


The Work
 
This role delivers a seamless, user-friendly, and intelligent customer experience while aligning with organizational goals. You will work cross-functionally with IT, Operations, Customer Service, and Product teams to drive strategic enhancements, work with key vendors, and execute high-impact projects that transform our Chatbot and IVR Channels. 
Core Reponsiblities

  • IVR, Digital and Voice Conversational AI Management:Execute the long-term strategy for IVR and Chatbot systems and integrated AI solutions to enhance self-service options, personalize interactions, and drive operational efficiency. 

  • Project Delivery:Participate and lead Chatbot, IVR and AI projects/enhancements from ideation to deployment, including system upgrades, AI model enhancements, redesigns of existing flows, and new feature implementations. 

  • User Experience Optimization:Continuously analyze and optimize the AI conversations, prompts and playbooks for ease of use, efficiency, and improved customer satisfaction and containment. 

  • Analytics & Reporting:Monitor Chatbot, IVR and AI performance metrics, mine data for customer behaviour insights (including NLU accuracy, intent trends), and generate actionable reports for stakeholders. 

  • Vendor & Stakeholder Engagement:Engage with Chatbot, IVR and AI technology vendors, consultants, and internal partners to ensure service quality, platform optimization. 

  • Quality Assurance:Implement robust testing frameworks for both Chatbot, IVR and Conversational AI solutions to maintain optimal system performance, minimize downtime, and ensure conversational accuracy. 

  • Compliance:Ensure the Chatbot, IVR and AI platforms meet all regulatory, security, and accessibility standards and monthly / quarterly / annual controls. 

  • Team Leadership and Development:Lead, coach and give direction to direct reports.  

Let's Talk About You

Education:

  • Bachelor of Management, BA, Business Degree, Computer Science 

Experience: 

  • [3+] years of experience in Chatbot or IVR Management, development, and administration. 

  • [2+] years of hands-on experience with Conversational AI platforms, NLU model training, and virtual agent development (e.g., Ada, Google Dialogflow, Salesforce, Genesys, Nice, Five9, Amazon Connect). 

  • Data Analysis, experience finding problems and solutions with data 

  • Proven experience in deploying and optimizing AI solutions within a contact center environment. 

  • Financial services or regulated environment experience 

  • Team Leadership and People Management  

Technical Skills: 

  • Strong proficiency with at least one major conversational AI platform 

  • Strong proficiency with at least one major IVR platform 

  • Expertise in NLU model building, intent/entity definition, and utterance management. 

  • Proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Power BI). 

  • Familiarity with API integrations (REST/SOAP) and webhooks. 

Soft Skills: 

  • Exceptional analytical and problem-solving abilities with a data-driven approach. 

  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. 

  • Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. 

  • A strong customer-centric mindset and passion for improving user experiences. 

  • Ability to work independently and collaboratively within a team. 

What we offer [For full-time permanent roles]
 
Competitive discretionary bonus 
Market leading RRSP match program
  Medical, dental, vision, life, and disability benefits
  Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days 
  Virtual events to connect with your fellow colleagues
  Professional development and comprehensive Career Development program
  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
 
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at 2200-25 Ontario Street, Toronto, ON.


Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We're equally committed to supporting your growth, both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 
To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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