Support Specialist
$65K - $75K/yr
Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft Technical phone support to customers. Learning ...
$65K - $75K/yr
Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft Technical phone support to customers. Learning ...
$65K - $75K/yr
Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft Technical phone support to customers. Learning ...
Bethany, OK · On-site +1
$95K - $119K/yr
AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance Team about AI Applications & Tools * Project Documentation and Change Management * Finance ...
Bethany, OK · On-site +1
$95K - $119K/yr
AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance Team about AI Applications & Tools * Project Documentation and Change Management * Finance ...
$26.19 - $30.21
4% of jobs
$30.21 - $34.22
2% of jobs
$34.22 - $38.24
6% of jobs
$38.24 - $42.25
11% of jobs
$43.01 is the 25th percentile. Wages below this are outliers.
$42.25 - $46.27
9% of jobs
$46.27 - $50.28
15% of jobs
The median wage is $51.29 / hr.
$50.28 - $54.30
13% of jobs
$57.53 is the 75th percentile. Wages above this are outliers.
$54.30 - $58.31
19% of jobs
$58.31 - $62.33
5% of jobs
$62.33 - $66.34
11% of jobs
$66.34 - $70.36
5% of jobs
$26
$51
$70
A Chatbot job involves designing, developing, and maintaining AI-powered conversational agents that interact with users through text or voice. Professionals in this field work on training models, writing dialogue scripts, and improving chatbot performance using machine learning and natural language processing (NLP). They may collaborate with developers, UX designers, and data scientists to enhance user experience and ensure accurate, helpful responses.
To thrive as a Chatbot Developer, you need strong programming skills (often in languages like Python or JavaScript) and an understanding of natural language processing (NLP) concepts. Familiarity with chatbot frameworks (such as Dialogflow, Microsoft Bot Framework, or Rasa), API integration, and cloud platforms is highly beneficial. Excellent problem-solving skills, creativity, and the ability to clearly communicate with stakeholders are important soft skills in this role. These abilities are crucial to designing intuitive, effective chatbot solutions that enhance user experiences and meet business objectives.
Professionals in chatbot development often encounter challenges such as accurately interpreting diverse user inputs, handling unexpected queries, and ensuring the chatbot can scale to accommodate high traffic. Maintaining a balance between automation and the need to escalate complex issues to human agents is also important. Additionally, staying updated with rapidly evolving NLP technologies and user experience best practices is essential. You'll likely collaborate with product managers, UX designers, and customer support teams to continuously improve the chatbot's effectiveness. Overcoming these challenges can be highly rewarding, leading to a more engaging and valuable tool for users.

8.5
Based on 10 frontline employees who took The Breakroom Quiz
78th of 242 rated software companies
Job Description
Core responsibilities of the position include, but are not limited to, the following:
Competencies:
Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships
Technical Oriented and Adaptability
Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
Technical phone support to customers.
Learning, understanding, implementing and training on FA2 and Prosoft.
Identification and communication of additional revenue streams/opportunities.
Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
2 + years' experience in technical environment and/or customer service fields desired.
Excellent interpersonal, written, and oral communication skills.
Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
Strong work ethic and self-starter, ability to work independently and as a team player.
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
Payroll and AP knowledge preferred.
Accounting knowledge will set a candidate apart.
Strong analytical and problem-solving skills
Salary range: $65,000 - $75,000 USD per year.
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Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Accounting services
1,001 - 5,000 Employees
Ottawa, ON, CA