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Chatbot Training Jobs in Washington (NOW HIRING)

ASM Research

Service Desk Manager

Quantico, VA · On-site

Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users ... All recruiting, hiring, training, and promoting for all job classifications is done without regard ...

Unissant

Senior Software Engineer

Ashburn, VA · On-site

$125K - $165K/yr

Build user interfaces, APIs, middleware, data services, and back-end components for RAG/chatbot ... Must comply with DHS/FEMA training, safeguarding, and access-control requirements applicable to ...

UNISSANT

Senior Software Engineer

Ashburn, VA · Remote

$125K - $165K/yr

Build user interfaces, APIs, middleware, data services, and back-end components for RAG/chatbot ... Must comply with DHS/FEMA training, safeguarding, and access-control requirements applicable to ...

Unissant

Senior Software Engineer

Ashburn, VA · Remote

$125K - $165K/yr

Build user interfaces, APIs, middleware, data services, and back-end components for RAG/chatbot ... Must comply with DHS/FEMA training, safeguarding, and access-control requirements applicable to ...

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to ... The key focus is to develop future professionals by providing real-world training experiences.

Halvik

AI/ML Subject Matter Expert

Vienna, VA · On-site

$195K - $210K/yr

Experience building feature repositories for AI-ML model training * Project work in deep learning, transformers, computer vision, NLP, or chatbot development * Experience in developing Generative AI ...

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to ... The key focus is to develop future professionals by providing real-world training experiences.

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to ... The key focus is to develop future professionals by providing real-world training experiences.

Freddie Mac

Accounting and Finance Analyst

Mclean, VA

$30.29 - $45.67/hr

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to ... The key focus is to develop future professionals by providing real-world training experiences.

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

... options for training, certification, and career advancement. When we succeed, you succeed and ... Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment

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All JobsChatbot Training JobsChatbot Training Jobs in Washington

Chatbot Training information

What is chatbot training?

Chatbot training is the process of teaching a chatbot how to understand and respond to user inputs effectively. This involves feeding the chatbot with example conversations, questions, and answers so it can learn to interpret language, context, and intent. Training can be done using rule-based approaches, machine learning, or a combination of both. The goal is to improve the chatbot’s accuracy and ability to provide helpful, human-like responses.

What are the key skills and qualifications needed to thrive as a chatbot trainer, and why are they important?

To thrive as a Chatbot Trainer, you need a strong understanding of natural language processing (NLP), data annotation, and linguistic analysis, typically supported by a background in linguistics, computer science, or a related field. Familiarity with annotation tools, training platforms like Dialogflow or Rasa, and knowledge of data labeling standards and processes is essential. Attention to detail, critical thinking, and clear communication are important soft skills for effective data labeling and iterative improvement. These skills ensure that chatbots are trained accurately and efficiently, leading to better conversational AI performance and user satisfaction.

What are some common challenges faced by professionals working in chatbot training, and how can they address them?

Professionals in chatbot training often encounter challenges such as ensuring the chatbot understands various user intents, handling ambiguous language, and continuously improving the bot's responses based on user feedback. Collaborating closely with data scientists, developers, and UX designers is essential to iteratively refine training data and conversational flows. Staying updated with advancements in natural language processing (NLP) can also help address limitations and maintain a high-quality user experience. Regular review of chat logs and user interactions is key to identifying areas for improvement.

What is the difference between Chatbot Training vs Chatbot Developer?

AspectChatbot TrainingChatbot Developer
Required SkillsNatural Language Processing, data annotation, machine learning basicsProgramming, software development, API integration
Work EnvironmentData labeling, model refinement, content creationCoding, system design, deployment
CertificationsAI/ML certifications, NLP coursesSoftware development certifications, coding bootcamps
Industry UsageTraining AI models for chatbots, improving understandingBuilding and maintaining chatbot platforms and applications

Chatbot Training focuses on preparing AI models through data annotation and refining language understanding, while Chatbot Developers build and implement the chatbot systems using programming skills. Both roles are essential in creating effective chatbots but differ in technical complexity and daily tasks.

What are popular job titles related to Chatbot Training jobs in Washington?

For Chatbot Training jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Chatbot Training jobs in Washington look for?

The top searched job categories for Chatbot Training jobs in Washington are:

What cities in Washington are hiring for Chatbot Training jobs?

Cities in Washington with the most Chatbot Training job openings:

Chatbot Training jobs near you
Infographic showing various Chatbot Training job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Service Desk Manager

Quantico, VA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Posted 11 days ago

Key responsibilities

  • Supervise Help Desk Analysts/Technicians, including scheduling, attendance, workload distribution, and shift coverage.

  • Manage ticket queue to ensure SLAs are met, tickets are properly triaged, and escalations are handled promptly.

  • Oversee Help Desk operations, develop policies and procedures, and analyze performance metrics to report to IT leadership.

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Service Desk Manager manages the day-to-day operations and staff of the internal IT Help Desk, ensuring employees receive prompt, effective technical support. This role owns team performance, staffing/scheduling, and service metrics, while partnering with IT leadership on process improvements and escalations.
Key Responsibilities
  • Directly supervise Help Desk Analysts/Technicians: scheduling, attendance, workload distribution, and shift coverage.
  • Conduct performance reviews, set goals, and provide ongoing coaching and disciplinary action when needed.
  • Own ticket queue management - ensure SLAs are met, tickets are properly triaged, and escalations are handled promptly.
  • Serve as the primary escalation contact for unresolved or high-priority technical issues.
  • Recruit, interview, and onboard new Help Desk staff.
  • Develop and maintain Help Desk policies, procedures, and standard operating documentation.
  • Analyze performance metrics (ticket volume, resolution time, CSAT, SLA compliance) and report to IT leadership.
  • Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users, coordinating on trends and improvement opportunities.
  • Oversee IT onboarding/offboarding processes (accounts, equipment, access provisioning).
  • Manage the Help Desk's ticketing system configuration, workflows, and reporting.
  • Collaborate with Network, Security, and Systems teams on incident/problem management and IT projects.
  • Identify trends in recurring issues and lead initiatives for root-cause resolution.
  • Ensure adherence to security and compliance policies across all support activities.
  • Manage vendor/tool relationships related to help desk operations as needed.
  • Maintain staffing/coverage continuity plans to sustain internal Help Desk support during facility closures.
  • Coordinate day-shift-to-night/weekend handoff with the Extended Hours team to ensure continuous ticket ownership across shift transitions.

Required Qualifications
  • 4-6+ years of experience in technical support/help desk operations with 2+ years of direct supervisory experience managing a support team.
  • Secret Security Clearance
  • Strong knowledge of Windows/macOS, Active Directory, Microsoft 365, networking fundamentals.
  • Experience with ITSM/ticketing platforms (ServiceNow, Jira Service Management, Zendesk, etc.).
  • Proven track record managing staff schedules, performance, and hiring.
  • Excellent communication skills, both technical and interpersonal.
  • Strong analytical skills with experience using metrics to drive team performance.

Preferred Qualifications
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • ITIL Foundation certification.
  • CompTIA A+, Network+, or Security+ certification.
  • Familiarity with automation/scripting (PowerShell) for process efficiency.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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