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Chatbot Tester Jobs in Minnesota (NOW HIRING)

Apex Systems

AI Engineer

Maple Grove, MN · On-site

... chatbot functionality, including conversation flows and tool/function calling. * Write production-quality code, including clean APIs, automated testing, and CI/CD pipelines. * Collaborate with ...

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Chatbot Tester information

What are the key skills and qualifications needed to thrive in the Chatbot Tester position, and why are they important?

To thrive as a Chatbot Tester, you need a solid understanding of software testing principles, strong analytical skills, and familiarity with chatbot or conversational AI platforms. Experience with testing tools like Selenium, Postman, and chatbot development environments, as well as knowledge of QA methodologies or ISTQB certification, is highly valuable. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for identifying and describing chatbot issues. Mastering these skills ensures chatbots are accurate, user-friendly, and aligned with business requirements, making the tester an integral part of the development process.

What are the typical daily responsibilities of a Chatbot Tester?

As a Chatbot Tester, your day-to-day tasks typically involve creating and executing test cases to evaluate chatbot functionality, accuracy, and user experience. You’ll interact with the chatbot across multiple scenarios, document defects or unexpected behaviors, and collaborate closely with developers and conversational designers to resolve issues. Regular responsibilities also include reviewing conversation logs to spot inconsistencies, ensuring compliance with language and tone guidelines, and updating test cases as the chatbot evolves. This role is highly collaborative, so clear communication and adaptability are important for working in cross-functional teams. Gaining hands-on experience with various tools and workflows can also set you up for advancement into more senior testing or QA roles.

What is a Chatbot Tester job?

A Chatbot Tester is responsible for evaluating and improving chatbot performance by testing its responses, functionality, and user interactions. They identify bugs, inconsistencies, and areas for improvement to enhance user experience. Testers use various testing methods, including manual and automated testing, to ensure the chatbot understands and responds accurately. Their role helps refine chatbot behavior, making interactions more natural and efficient.

What are popular job titles related to Chatbot Tester jobs in Minnesota? For Chatbot Tester jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Chatbot Tester jobs in Minnesota look for? The top searched job categories for Chatbot Tester jobs in Minnesota are:
What cities in Minnesota are hiring for Chatbot Tester jobs? Cities in Minnesota with the most Chatbot Tester job openings:
Chatbot Tester jobs near you
Infographic showing various Chatbot Tester job openings in Minnesota as of July 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

ServiceNow Virtual Agent Developer - 26-09325

CVC - IT

Bloomington, MN • Remote

$54.25 - $74.50/hr

Full-time

Posted 5 days ago

Job description

Job Title: ServiceNow Virtual Agent Developer

Location: Remote, USA
Duration: 6 Months (Possible Extension)

Job Summary

We are seeking an experienced ServiceNow Virtual Agent Developer to lead the implementation and configuration of intelligent self-service solutions within the ServiceNow Employee Center. The ideal candidate will have strong expertise in ServiceNow Virtual Agent, Employee Center, Service Catalog, and IT Service Management (ITSM), with the ability to design conversational workflows that enhance employee support, automate service requests, and improve overall user experience.

Key Responsibilities
  • Design, configure, develop, and deploy ServiceNow Virtual Agent solutions within the ServiceNow Employee Center.
  • Build intelligent conversational experiences using Virtual Agent Topics, Conversation Designer, Dialog Flows, and Decision Trees.
  • Configure Virtual Agent to route users to appropriate:
    • Service Catalog Items
    • Record Producers
    • Knowledge Articles
    • Incident Creation
    • Service Requests
  • Design conversational workflows that improve employee self-service and reduce service desk workload.
  • Configure and maintain Service Catalog Items, Record Producers, Variables, Catalog Client Scripts, and Request Fulfillment workflows.
  • Integrate Virtual Agent with core ServiceNow ITSM modules, including:
    • Incident Management
    • Request Management
    • Service Catalog
    • Knowledge Management
  • Collaborate with business stakeholders to gather requirements and translate them into scalable automation solutions.
  • Perform unit testing, system testing, troubleshooting, defect resolution, and deployment validation.
  • Optimize chatbot performance based on user interactions and business feedback.
  • Prepare technical documentation, implementation guides, configuration documents, and knowledge transfer materials.
  • Provide regular project status updates, identify risks, communicate blockers, and ensure timely project delivery.
Required Qualifications
  • 3–5+ years of hands-on experience as a ServiceNow Developer, Engineer, or Administrator in enterprise environments.
  • Proven experience implementing ServiceNow Virtual Agent in production environments.
  • Strong expertise configuring:
    • Virtual Agent Topics
    • Conversation Designer
    • Dialog Flows
    • Decision Trees
    • Natural Language Understanding (NLU) (preferred)
  • Strong experience with:
    • Employee Center
    • Service Catalog
    • Record Producers
    • Catalog Items
    • Request Fulfillment
  • Experience integrating Virtual Agent with:
    • Incident Management
    • Request Management
    • Knowledge Management
  • Strong understanding of ServiceNow platform architecture and development best practices.
  • Experience testing, debugging, and optimizing Virtual Agent conversations.
  • Excellent analytical, troubleshooting, communication, and problem-solving skills.
Preferred Qualifications
  • Experience with Now Assist (Generative AI) or Virtual Agent AI Search.
  • Experience using Flow Designer.
  • Experience with IntegrationHub.
  • Experience developing custom ServiceNow applications.
  • JavaScript development experience.
  • Experience integrating REST and SOAP APIs.
  • Experience with HR Service Delivery (HRSD) or Employee Workflows.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
  • ServiceNow Certified Implementation Specialist (CIS) certification is highly preferred.
  • Experience working in Agile development environments.
Preferred Skills
  • ServiceNow Virtual Agent
  • Employee Center
  • IT Service Management (ITSM)
  • Service Catalog
  • Incident Management
  • Request Management
  • Knowledge Management
  • Conversation Designer
  • Dialog Flows
  • Decision Trees
  • Natural Language Understanding (NLU)
  • Flow Designer
  • IntegrationHub
  • JavaScript
  • REST & SOAP APIs
  • HRSD
  • Employee Workflows
  • Agile/Scrum
  • Chatbot Development
  • Conversational AI