Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Support Engineer
Kenosha, WI · On-site
Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Support Engineer
Kenosha, WI · On-site
Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Support Engineer
Kenosha, WI · On-site
Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Support Engineer
Kenosha, WI · On-site
Basic understanding of Agile, product management, or business analysis practices * Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like ...
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Quick apply
Apply Early
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Apply Early
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Director, Customer Operations
Madison, WI · On-site
Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection * Working ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Senior Finance AI & Automation Developer
Adell, WI · On-site +1
AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance Team about AI Applications & Tools * Project Documentation and Change Management * Finance ...
Senior Finance AI & Automation Developer
Adell, WI · On-site +1
AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance Team about AI Applications & Tools * Project Documentation and Change Management * Finance ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Manage the stakeholder review process. * Focus on the customer. Understand the purpose and user ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Marketing Coordinator
Fond Du Lac, WI · On-site
$42K - $62K/yr
... management skills • Strategic thinker who can work independently and collaboratively • Bonus: Experience with AI agents, chatbot content development, or marketing automation logic Why Join Us ...
Marketing Coordinator
Fond Du Lac, WI · On-site
$42K - $62K/yr
... management skills • Strategic thinker who can work independently and collaboratively • Bonus: Experience with AI agents, chatbot content development, or marketing automation logic Why Join Us ...
Chatbot Manager information
What is the difference between Chatbot Manager vs Chatbot Developer?
| Aspect | Chatbot Manager | Chatbot Developer |
|---|---|---|
| Primary Role | Oversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals. | Designs, codes, and implements chatbot functionalities and features. |
| Required Skills | Project management, communication, understanding of AI and NLP concepts. | Programming languages (Python, JavaScript), AI/NLP development skills. |
| Work Environment | Typically in managerial or coordination roles within tech or customer service industries. | Hands-on coding and development in software or AI teams. |
| Common Certifications | Project management certifications, AI/NLP courses. | Programming certifications, AI/NLP training. |
While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.
What is a Chatbot Manager?
A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.
What are some common challenges faced by a Chatbot Manager when optimizing bot performance, and how are they typically addressed?
A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.
What are the key skills and qualifications needed to thrive as a Chatbot Manager, and why are they important?
To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.
What are the most commonly searched types of Chatbot jobs in Wisconsin? The most popular types of Chatbot jobs in Wisconsin are:
What are popular job titles related to Chatbot Manager jobs in Wisconsin? For Chatbot Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Chatbot Manager jobs in Wisconsin look for? The top searched job categories for Chatbot Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Chatbot Manager jobs? Cities in Wisconsin with the most Chatbot Manager job openings:
Snap-on rating
7.4
Based on 76 frontline employees who took The Breakroom Quiz
240th of 421 rated machine equipment manufacturers
Job description
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
- Troubleshoot and resolve issues across web applications, APIs, and backend services
- Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
- Manage and prioritize support queues based on severity, impact, and SLAs
- Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
- Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
- Document issues and translate findings into well-structured bug reports, user stories, or functional specs
- Assist in validating bug fixes and supporting release testing
- Contribute knowledge base articles and support playbooks
- Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
- Bachelor’s degree in computer science, Information Systems, or related field (or equivalent practical experience)
- Strong foundational SQL skills (queries, joins, basic performance awareness)
- Understanding of web application architecture (frontend, backend, APIs)
- Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
- Ability to troubleshoot issues using logs, error messages, and system behavior
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks in a queue-driven support environment
- Clear communication skills for both technical and non-technical audiences
Preferred Qualifications
- Exposure to JavaScript-based web applications or REST APIs
- Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
- Familiarity with ticketing systems (Jira)
- Basic understanding of Agile, product management, or business analysis practices
- Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
- Experience writing bug reports, acceptance criteria, or functional specifications
Key Competencies
- Structured problem-solving and root cause analysis
- Ability to translate issues into actionable technical and functional requirements
- Ownership mindset with attention to detail
- Curiosity and willingness to experiment with AI-driven support improvements
- Strong collaboration across engineering, product, and support teams
About Snap-on
Sourced by ZipRecruiter
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Kenosha, WI, US
Year founded
1920