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Chatbot Manager Jobs in Iowa (NOW HIRING)

Chatbot Manager information

What are the key skills and qualifications needed to thrive as a Chatbot Manager, and why are they important?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a Chatbot Manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is a Chatbot Manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Iowa? The most popular types of Chatbot jobs in Iowa are:
What are popular job titles related to Chatbot Manager jobs in Iowa? For Chatbot Manager jobs in Iowa, the most frequently searched job titles are:
IA-DOM-DOIT-AA3-Sr. UI/UX Developer/Architect

IA-DOM-DOIT-AA3-Sr. UI/UX Developer/Architect

InstantServe LLC

Des Moines, IA • On-site

$58.50 - $76/hr

Full-time

Posted 28 days ago


Job description

Job Title:IA-DOM-DOIT-AA3-Sr. UI/UX Developer/Architect
Job ID:ATS #53783
Job Status:Active
Client:State of IA
Sales Manager:
Recruitment Manager:Leads Reports
Primary Recruiter:Ankur Bhatia
Assigned To:Henry Owens,Luke Brown,Ved Pandey
Start Date:04/06/26
End Date:06/30/26
# of Openings:1
Location:200 e. Grand Ave
End Date:06/30/26
Respond By Date: Open Until Filled
Interview Type:Web Cam Interview Only
Max Submittals by Vendor:3
Client Manager:Shannon Swenson
Description:
Sr UI/UX developer/architect/design engineer with design system development experience and an expert in WCAG accessibility. Needs crystal clear communication skills.
What we're looking for:
#1 enterprise design system expertise setting up from scratch and implementing on a project
#2 clear technical communication skills
#3 solid understanding of accessibility/wcag/section 508
We are seeking a highly skilled Sr. UI/UX Developer/Architect with extensive experience in building and maintaining enterprise design systems, deep expertise in WCAG accessibility standards, and exceptional communication skills. This role is critical to ensuring the development of accessible, reusable, and scalable components that meet federal WCAG 2.1 (up to AAA) accessibility requirements. The successful candidate will have a proven track record of creating and implementing design systems from scratch, while collaborating across teams to ensure compliance, usability, and consistency.
Purpose of the Role
This contractor position has been created to address the immediate need for accessibility and design system expertise across multiple enterprise systems. These include high-visibility projects such as DNR, HHS, IWD, and the River AI Chatbot, which must meet federal WCAG compliance by the April deadline. The role will focus on developing, documenting, and testing reusable components using Storybook, as well as implementing high-level wrapper components that ensure accessibility and uniformity across modern applications.
Key Responsibilities
  • Design System Development: Build, document, and maintain a scalable design system and reusable component library using the U.S. Web Design System (USWDS) framework or similar enterprise systems.
  • Accessible Component Development: Develop high-level wrapper components with HTML, SASS, and Angular to ensure consistency and accessibility across web applications and the River AI Chatbot.
  • Accessibility Compliance: Ensure all components and UI patterns meet WCAG 2.1/AAA accessibility standards through semantic HTML, ARIA roles, and accessibility testing workflows.
  • Storybook Integration: Use Storybook for component development, documentation, and collaboration with cross-functional teams.
  • Collaboration and Mentorship: Partner with developers from other teams, many of whom may be new to accessibility and design system best practices, to drive adherence to accessibility and UX standards.
  • Project Support: Provide accessibility and UX support for major state systems, ensuring compliance by the mandated deadline.
  • Code and Accessibility Reviews: Participate in code reviews, accessibility audits, and UX discussions to ensure the quality and usability of front-end assets.
    Required Qualifications
    • Experience: 5+ years of professional front-end development experience.
    • Design System Expertise: Proven ability to set up and integrate enterprise design systems, including the development of high-level wrapper components and reusable component libraries.
    • Accessibility Knowledge: Strong expertise in WCAG 2.1/AAA standards, ARIA roles, semantic HTML, and accessibility testing tools.
    • Technical Skills: Proficiency in HTML, SASS, and Angular.
    • Component Documentation: Experience using Storybook for component development and collaboration.
    • UX Principles: Strong understanding of UX best practices and accessible user interface design.
    • Enterprise Design Systems: Experience with USWDS or other enterprise-level design systems.
Preferred Qualifications (Not Required)
  • Backend Familiarity: Experience with .NET, MVC, and SQL to support backend integration and cross-team collaboration.
  • Integration Awareness: Ability to understand backend considerations in a .NET environment for seamless front-end integration.
    Ideal Candidate Profile
    The ideal candidate is an expert in accessibility-focused component development and enterprise design systems who thrives in a collaborative environment. They are a strong communicator, capable of leading cross-functional teams, and ensuring that all front-end assets are accessible, reusable, and compliant with federal standards. This individual will play a pivotal role in meeting the organization's federal accessibility requirements and supporting the long-term sustainability of the design system across multiple agencies.
Required/Desired Skills
Skill Required /Desired Amount of Experience 5+ years of professional front-end development experience. Required 5 Years Design System Expertise: Proven ability to set up and integrate enterprise design systems... Required 0 including the development of high-level wrapper components and reusable component libraries. Required 5 Years Accessibility Knowledge: Strong expertise in WCAG 2.1/AAA standards, ARIA roles, semantic HTML, and accessibility testing tools. Required 5 Years Technical Skills: Proficiency in HTML, SASS, and Angular. Required 5 Years Component Documentation: Experience using Storybook for component development and collaboration. Required 5 Years UX Principles: Strong understanding of UX best practices and accessible user interface design. Required 5 Years Enterprise Design Systems: Experience with USWDS or other enterprise-level design systems. Required 5 Years Backend Familiarity: Experience with .NET, MVC, and SQL to support backend integration and cross-team collaboration. Highly desired 5 Years Integration Awareness: Ability to understand backend considerations in a .NET environment for seamless front-end integration. Highly desired 5 Years

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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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