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Chatbot Engineer Jobs in Massachusetts (NOW HIRING)

Chewy

Software Engineer III

Boston, MA · On-site +1

$141K - $225K/yr

... chatbot and search systems that power intelligent, personalized, and delightful customer ... As a Software Engineer III focusing on back-end development of our Search and Listings Team, you ...

EnerSys

$95K - $119K/yr

AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ... Bachelors' degree in Engineering, Technology field, and/or Finance or equivalent * Project ...

Fidelity Investments

Conversational UX Lead

Boston, MA

$126K/yr

You will work closely with product, engineering, and platform AI teams in a fastmoving, earlygrowth ... Own the endtoend conversational experience for an AIpowered financial chatbot, from concept through ...

Fidelity Investments

Conversational UX Lead

Boston, MA · On-site

$126K/yr

You will work closely with product, engineering, and platform AI teams in a fast-moving, early ... Own the end-to-end conversational experience for an AI-powered financial chatbot, from concept ...

All JobsChatbot Engineer JobsChatbot Engineer Jobs in Massachusetts

Chatbot Engineer information

See Massachusetts salary details

$42.6K

$111.1K

$150.2K

How much do chatbot engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for chatbot engineer in Massachusetts is $111,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Chatbot Engineer?

As a Chatbot Engineer, your typical day involves designing, developing, and maintaining chatbot applications, collaborating closely with UX/UI designers and product managers to define conversational flows. You will also troubleshoot issues, optimize algorithms for better user understanding, and continuously improve the chatbot's performance by analyzing user interactions and feedback. Additionally, you may participate in testing and deploying new features, integrating chatbots with third-party tools, and staying updated on the latest trends in conversational AI. This role often requires balancing technical execution with a strong focus on user experience and business goals.

What are the key skills and qualifications needed to thrive in the Chatbot Engineer position, and why are they important?

To thrive as a Chatbot Engineer, you need strong programming skills (often in Python or JavaScript), familiarity with machine learning concepts, and experience in natural language processing (NLP), typically supported by a computer science degree or relevant certification. Proficiency with conversational AI platforms (such as Dialogflow, Rasa, or Microsoft Bot Framework) and cloud services is essential, and certifications in these tools can be advantageous. Creative problem-solving, excellent communication, and a user-centric mindset are key soft skills for success in this role. These abilities help ensure that chatbot solutions are technically robust, user-friendly, and effectively meet business and user needs.

Which 3 jobs will survive AI?

Chatbot Engineers are likely to continue being in demand as AI advances because they develop and maintain conversational AI systems, requiring specialized skills in natural language processing and programming. Other roles expected to persist include healthcare professionals, such as doctors and nurses, who rely on human judgment and empathy, and skilled tradespeople like electricians and plumbers, whose work involves physical tasks difficult to automate fully. These jobs involve complex problem-solving, human interaction, or manual skills that are less susceptible to automation by AI.

What is a chatbot engineer?

A chatbot engineer designs, develops, and maintains conversational AI systems that enable automated interactions with users. They typically work with natural language processing (NLP) tools, programming languages, and chatbot platforms to create effective and user-friendly virtual assistants or customer service bots.

Is AI engineer a high paying job?

AI engineers, including those working on chatbot development, typically earn high salaries due to the specialized skills required in machine learning, deep learning, and programming. Compensation varies by experience, location, and industry, but AI engineering is generally considered a well-paying profession in the tech field.

What is a Chatbot Engineer job?

A Chatbot Engineer is a software developer who designs, builds, and maintains chatbot applications. They use natural language processing (NLP), artificial intelligence (AI), and various programming languages to create bots that automate conversations and improve user interactions. Their responsibilities include developing chatbot logic, integrating with APIs, testing for accuracy, and optimizing performance. Chatbot Engineers work closely with data scientists, UX designers, and business teams to ensure the chatbot meets user needs.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or machine learning engineering can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. These roles often require advanced degrees, certifications, and expertise in tools like cloud platforms or AI frameworks.
What are popular job titles related to Chatbot Engineer jobs in Massachusetts? For Chatbot Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Chatbot Engineer jobs in Massachusetts look for? The top searched job categories for Chatbot Engineer jobs in Massachusetts are:
Chatbot Engineer jobs near you
Infographic showing various Chatbot Engineer job openings in Massachusetts as of July 2026, with employment types broken down into 7% As Needed, 50% Full Time, 16% Part Time, 4% Contract, and 23% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $111,126 per year, or $53.4 per hour.
Senior Salesforce Developer, Service Cloud

Senior Salesforce Developer, Service Cloud

iRobot

Bedford, MA • Hybrid

$88K - $126K/yr

Full-time

Posted 18 days ago

Job description

Salary Range: $88,000.00 - $126,000.00

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.

What You Will Do:

  • Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
  • Deliver enhancements across the full development lifecycle
  • Work closely with business teams to translate requirements into scalable solutions
  • Follow Salesforce best practices for development, testing, and documentation
  • Build and maintain API integrations using Apex and REST services
  • AI / Agentforce Chatbot
    Enhance the existing Agentforce chatbot to support transactional workflows
  • Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
  • Configure prompts, intents, actions, and fallback logic
  • Data Cloud & Personalization
  • Use Salesforce Data Cloud to support personalization and AI grounding
  • Support identity resolution and data mapping as needed
  • Testing, Release & Governance
  • Support testing, UAT, deployments, and production releases
  • Follow DevOps and Git-based deployment practices


To Be Successful You Will Have:

  • 5+ years of Salesforce development experience
  • Strong experience with:
    • Apex, Lightning Web Components, Flows REST APIs and integrations
    • Salesforce Service Cloud
    • Hands-on experience with Salesforce Agentforce
    • Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
  • Familiarity with Salesforce Data Cloud
  • Experience with Git and Salesforce deployments
  • Strong problem-solving and collaboration skills
  • Salesforce certifications (Platform Developer I/II)
  • Experience with AI, chatbots, or conversational automation
  • Experience supporting global or multilingual Salesforce implementations
  • Background in customer service, warranty, or technical support systems
  • LI-Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

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