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Chat Support Jobs in Waterloo, IA (NOW HIRING)

Heartland Co-op

Customer Service Representative I

Washburn, IA · On-site

$14.75 - $20/hr

... chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

DHI Group, Inc.

Software Engineer - Dice

Denver, IA

As a Software Engineer, you'll be expected to provide technical support within the team by adhering ... We expect engineers in this role to go beyond using AI as a simple chat assistant, embracing tools ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Waterloo, IA

Chat Support information

See Waterloo, IA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat support in Waterloo, IA is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.98 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Waterloo, IA?

The most popular types of Chat Support jobs in Waterloo, IA are:

What job categories do people searching Chat Support jobs in Waterloo, IA look for?

The top searched job categories for Chat Support jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Chat Support jobs?

Cities near Waterloo, IA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Waterloo, IA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,423 per year, or $25.7 per hour.

Labor & Delivery (L&D) Registered Nurse RN

TNAA

Waterloo, IA • On-site

$56.94/hr

Contractor

Re-posted 5 days ago

Job description

We are looking for a Travel L&D RN for a great Travel nursing job in Waterloo, IA.

This L&D Travel nursing job pays for 36 hours a week for 13 weeks. With Wanderly you can compare Travel nurse salary from leading Travel nurse agencies in the United States.

With Wanderly you can chat and apply to any agency with Wanderly’s Universal Application, below are the details of this Travel Nursing Job including the Travel nurse salary:

  • Specialty: L&D RN
  • Travel Labor & Delivery (L&D) Registered Nurse : Waterloo, IA
  • Travel Nurse Salary: $2050/Week
  • Start Date: September 11, 2026
  • Travel Nursing Job Assignment Length: 13 weeks
  • Travel Nurse Hours: 36 hours per week
  • Shift: 12 hours, Night

We're looking for Labor and Delivery RNs for an immediate travel nurse opening in Waterloo, IA. The right RN should have 3 years' recent acute care experience. Read below for more requirements.
L&D Travel Nurses provide care and support for women before, during and after delivery of a baby. L&D RNs must ensure that the medical as well as emotional needs of their patients are met at all times throughout the birthing process. As an L&D RN, you'll be responsible for assisting physicians when epidurals or pain medications are administered, episiotomies are performed, or when the patient requires preparation for a cesarean delivery.
As an L&D Travel Nurse, you should be prepared to perform the following tasks:

  • Stay with and monitor patient throughout labor.
  • Monitor contractions and help patients with breathing techniques.
  • Check cervix periodically to monitor progression/lack of dilation.
  • Ensure beds are kept clean and dry; clean up bodily fluids expelled before and after birthing process.
  • Aid physician with drapes, gloves, gowns, delivery instruments, etc.
  • Immediate care of newborn.
L&D Travel Nurses should be able to stand and walk for long periods of time, as well as bend, lean and stoop without difficulty. RNs should be able to easily lift 20 pounds. Moving or lifting of patients may require lifting of up to 50 pounds at times. Because of the fast-paced environment, L&D RNs must possess good skills for coping with stress and be able to relate to people of all ages and backgrounds.
Requirements*: ACLS, BLS, NIH, NRP, AWHONN, 2 Years
* Additional certifications may be required before beginning an assignment.

PK-1386453

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About Travel Nurse Across America

Sourced by ZipRecruiter

Travel Nurse Across America (TNAA) is a leading healthcare staffing firm headquartered in North Little Rock, Arkansas, USA. Their primary focus lies within the healthcare industry, specializing in providing travel nurses for medical facilities across the country. Founded in 1999, TNAA has thrived over the years by maintaining an unwavering dedication to quality service, reliability, and personalized care for both the clients and the teams they contract. Their mission is driven by their commitment to improve the lives of the patients they serve by ensuring they're provided with the most highly skilled, caring, and dedicated healthcare professionals.

Industry

Recruiting and staffing services and health care and social assistance

Company size

201 - 500 Employees

Headquarters location

North Little Rock, AR, US

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