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Chat Support Jobs in Topeka, KS (NOW HIRING)

Advisors Excel

Team Support Specialist

Topeka, KS · On-site

Team Support Specialist Department: Annuity Marketing Reporting to: VP of Advisor Development (Excelerate) Location: Topeka, KS - Onsite Overview: As a Team Support Specialist, you'll play a key role ...

Advisors Excel

Team Support Specialist

Topeka, KS · Hybrid

Team Support Specialist Department: Annuity Marketing Reporting to: VP of Advisor Development (Team Main) Location: Topeka, KS - Onsite Overview: As a Team Support Specialist, you'll play a key role ...

Advisors Excel

Team Support Specialist

Topeka, KS · On-site

Team Support Specialist Department: Annuity Marketing Reporting to: VP of Advisor Development (Team Main) Location: Topeka, KS - Onsite Overview: As a Team Support Specialist, you'll play a key role ...

Advisors Excel

Team Support Specialist

Topeka, KS · On-site

Team Support Specialist Department: Annuity Marketing Reporting to: VP of Advisor Development (Excelerate) Location: Topeka, KS - Onsite Overview: As a Team Support Specialist, you'll play a key role ...

Advisors Excel

Trading Support Specialist

Topeka, KS · On-site

Trading Support Specialist Department: AE Wealth Management Reporting to: Trade Desk Manager Location: Topeka, KS - Onsite Overview: The Trading Support Specialist will act as a liaison between ...

Advisors Excel

Trading Support Specialist

Topeka, KS · On-site

Trading Support Specialist Department: AE Wealth Management Reporting to: Trade Desk Manager Location: Topeka, KS - Onsite Overview: The Trading Support Specialist will act as a liaison between ...

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All JobsChat Support JobsChat Support Jobs in Topeka, KS

Chat Support information

See Topeka, KS salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support in Topeka, KS is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Topeka, KS?

The most popular types of Chat Support jobs in Topeka, KS are:

What are popular job titles related to Chat Support jobs in Topeka, KS?

For Chat Support jobs in Topeka, KS, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Topeka, KS look for?

The top searched job categories for Chat Support jobs in Topeka, KS are:

What cities near Topeka, KS are hiring for Chat Support jobs?

Cities near Topeka, KS with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Topeka, KS as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,988 per year, or $24.5 per hour.

Student IT Support Technician

University of Kansas

Lawrence, KS • On-site

$20.25 - $27.75/hr

Full-time

Posted 20 days ago

University Of Kansas rating

8.3

Company rating: 8.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

126th of 620 rated colleges and universities

Job description

30% - Provide support to campus support staff when requested.
20% - Install, upgrade, image, and configure computer hardware and software.
20% - Troubleshoot hardware and software issues.
10% - Maintain accurate hardware inventory.
10% - Provide basic technical support via phone, email, chat, or in person.
5% - Create and update support tickets in ticket management system.
5% - Perform special projects and other duties as assigned.,The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users at the University of Kansas - Lawrence Campus.
Qualified candidates must be able to work a minimum of 12 hours per week during the Monday through Friday, 8 AM to 5 PM schedule. This position requires a valid driver's license and the ability to lift up to 50 pounds with or without accommodation.

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