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Chat Support Jobs in Taylor, MI (NOW HIRING)

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ... About the Team Our Support team includes Engineers and Product Specialists that provide ...

New

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ... About the Team Our Support team includes Engineers and Product Specialists that provide ...

New

InvestNext

Product Support Specialist

Detroit, MI · Remote

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

InvestNext

Product Support Specialist

Detroit, MI · On-site

$60 - $70/hr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

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All JobsChat Support JobsChat Support Jobs in Taylor, MI

Chat Support information

See Taylor, MI salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support in Taylor, MI is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.35 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Taylor, MI?

The most popular types of Chat Support jobs in Taylor, MI are:

What job categories do people searching Chat Support jobs in Taylor, MI look for?

The top searched job categories for Chat Support jobs in Taylor, MI are:

What cities near Taylor, MI are hiring for Chat Support jobs?

Cities near Taylor, MI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Taylor, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,296 per year, or $24.2 per hour.

Technical Support Analyst

Clarivate Analytics US LLC

Ann Arbor, MI • On-site

Other

Posted yesterday

New

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills!

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent work experience in a customer care environment

  • A minimum of 2 years equivalent and progressive work experience

It would be great if you also had...

  • Oracle or SQL Server knowledge

  • Proficiency in Microsoft Office

  • Experience with Web Servers configuration, SQL queries and IIS

What will you be doing in this role?

  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.

  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)

  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.

  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.

  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.

  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.

  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.

    About the Team

    Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

    Hours of Work

    • Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH

    • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

    #LI-Hybrid

    #LI-LP

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    Apply