ZipRecruiter

Log In

1

Chat Support Jobs in Spring Hill, TN (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

This role supports and coordinates residential sales orders from submission through installation ... chat throughout the workday and providing timely, accurate responses to product, process ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

This role supports and coordinates residential sales orders from submission through installation ... chat throughout the workday and providing timely, accurate responses to product, process ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

Equum Medical

IT Support Specialist

Brentwood, TN

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our staff and customers. The IT Support Specialist ...

Equum Medical

IT Support Specialist

Nashville, TN

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our staff and customers. The IT Support Specialist ...

Equum Medical

IT Support Specialist

Brentwood, TN · On-site

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our staff and customers. The IT Support Specialist ...

Equum Medical

IT Support Specialist

Nashville, TN

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our staff and customers. The IT Support Specialist ...

previous pagenext page

Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Spring Hill, TN

Chat Support information

See Spring Hill, TN salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat support in Spring Hill, TN is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Spring Hill, TN?

The most popular types of Chat Support jobs in Spring Hill, TN are:

What are popular job titles related to Chat Support jobs in Spring Hill, TN?

For Chat Support jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Spring Hill, TN look for?

The top searched job categories for Chat Support jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Chat Support jobs?

Cities near Spring Hill, TN with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,945 per year, or $24.5 per hour.

Remote Customer Support Specialist

TA Staffing

Nashville, TN • Remote

$45K - $65K/yr

Full-time

PTO

Posted 22 days ago

Job description

We're seeking a customer-focused Customer Support Specialist to provide exceptional service and build lasting relationships with our customers. In this fully remote role, you'll resolve inquiries, troubleshoot issues, and ensure every customer receives timely, accurate, and professional support through phone, email, chat, and other digital communication channels.

What You'll Do

  • Respond to customer inquiries via phone, email, live chat, and messaging platforms.
  • Resolve product, service, billing, and account-related issues with professionalism and empathy.
  • Troubleshoot customer concerns and escalate complex cases when appropriate.
  • Maintain detailed customer records using CRM and support ticketing systems.
  • Educate customers on products, services, and best practices.
  • Meet or exceed customer satisfaction, response time, and quality performance goals.
  • Collaborate with internal teams to improve customer experience and resolve recurring issues.
  • Identify opportunities to enhance processes and recommend service improvements.

Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in customer service, technical support, call center, or client success.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar customer support software.
  • Ability to multitask while managing multiple customer interactions.
  • Self-motivated with excellent organizational skills and the ability to work independently in a remote environment.

Preferred Experience

  • Experience supporting SaaS, healthcare, financial services, e-commerce, or technology customers.
  • Familiarity with knowledge base systems and help desk software.
  • Experience with remote collaboration tools such as Microsoft Teams, Slack, or Zoom.
  • Bilingual language skills are a plus.
  • Experience with AI-assisted customer support tools and automated ticketing platforms.

Why Join Our Team?

  • 100% remote work from anywhere in the United States.
  • Competitive salary, comprehensive benefits, and paid time off.
  • Flexible work schedule with excellent work-life balance.
  • Paid training and ongoing professional development.
  • Opportunities for advancement into customer success, operations, or leadership roles.
  • Supportive, collaborative team committed to delivering outstanding customer experiences.


Ready to apply?

Complete your on-demand video interview by clicking the link below. The interview takes about 10 minutes, and you can complete it whenever and whenever it's convenient for you.

Start Your Interview: https://your-hirevue-link