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Chat Support Jobs in Gilbert, AZ (NOW HIRING)

TransPerfect

Customer Service Representative

Tempe, AZ · Remote

$15.25 - $20.75/hr

... chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise.

Benepass, Inc.

Manager, Customer Experience

Chandler, AZ · On-site

$100 - $125/hr

We are launching live phone and chat support while significantly expanding the size of the team. You will help lead the organization through this transition by building the operating rhythms ...

TransPerfect

Employee Engagement Champion

Tempe, AZ · On-site

... chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise.

Windstar Cruises

International Lead

Phoenix, AZ · On-site

$16.25 - $19.25/hr

Provide daily back up support to the inbound reservation agents and management via the lead line phone and chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ...

Windstar Cruises

International Lead

Phoenix, AZ

$16.25 - $19.25/hr

Provide daily back up support to the inbound reservation agents and management via the lead line phone and chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ...

Internal Career Site

International Lead

Phoenix, AZ · On-site

$16.25 - $19.25/hr

Provide daily back up support to the inbound reservation agents and management via the lead line phone and chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ...

Aceolution

Customer Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Provide live applicant support via voice, video and chat during kiosk enrollment. * Verify identity documents and supervise capture of fingerprints, photos and signatures. * Manage up to 4 concurrent ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Gilbert, AZ

Chat Support information

See Gilbert, AZ salary details

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$44

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in Gilbert, AZ is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Gilbert, AZ?

The most popular types of Chat Support jobs in Gilbert, AZ are:

What are popular job titles related to Chat Support jobs in Gilbert, AZ?

For Chat Support jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Gilbert, AZ look for?

The top searched job categories for Chat Support jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Chat Support jobs?

Cities near Gilbert, AZ with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Gilbert, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $54,006 per year, or $26 per hour.

Customer Service Representative

TransPerfect

Tempe, AZ • Remote

$15.25 - $20.75/hr

Full-time

Re-posted 14 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

273rd of 500 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284

  • Performance Bonus
  • Career Advancements
  • State of the Art Game Room
  • Superior Employee Engagement Program

Customer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

  • Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
  • Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
  • Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
  • Conducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor
  • Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
  • Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
  • Works various shifts as dictated by the project
  • Attends all scheduled training as required
  • Accomplishes other general tasks as required or necessary

Qualifications

  • High School Diploma or General Equivalency Diploma preferred, 18 years or older
  • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
  • Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
  • Ability to deal with customers from diverse backgrounds
  • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
  • Quality Customer Service Skills
  • Ability to handle escalated calls, with empathy and professionalism
  • Decision making and problem solving skills
  • Excellent time management skills

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world's largest privately held provider of language services and globalization management technology solutions.

What TransPerfect employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

Social media

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