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Chat Support Jobs in Conway, AR (NOW HIRING)

Nabholz Construction Services

Help Desk Support

Conway, AR

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Respond to requests for technical assistance in person, via phone, chat, or email. * Provides ...

Uasys

Scholarship Support Specialist

Little Rock, AR

$30K/yr

The Scholarship Support Specialist is responsible for administrative support functions of the scholarship team in the Office of Financial Aid and Scholarships; providing direct service and support to ...

Buckland Co.

Client Support Specialist

Little Rock, AR · On-site

$17.25 - $23.25/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade ...

Ulta Beauty, Inc.

Lead Cashier

Conway, AR

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Conway, AR · On-site

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Conway, AR · On-site

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Varsity Tutors

Cursor Tutor

Conway, AR · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

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Chat Support information

See Conway, AR salary details

$12

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$39

How much do chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat support in Conway, AR is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.86 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Conway, AR?

The most popular types of Chat Support jobs in Conway, AR are:

What are popular job titles related to Chat Support jobs in Conway, AR?

For Chat Support jobs in Conway, AR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Conway, AR look for?

The top searched job categories for Chat Support jobs in Conway, AR are:

What cities near Conway, AR are hiring for Chat Support jobs?

Cities near Conway, AR with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Conway, AR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,514 per year, or $22.8 per hour.

Help Desk Support

Nabholz Construction Services

Conway, AR

$17.50 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Originally founded as a small construction company in 1949, Nabholz is now a team of more than 1,900 industry leading professionals working together to serve our clients, communities, and each other. Over the last 75+ years, we've grown into a national multi-service contractor offering a full range of construction, industrial, civil, and environmental services. 

We are proud to offer you:

  • Medical, Dental and Vision Care
  • 401(k) Retirement Savings Plan with Company Matching Contributions
  • Long-Term Disability Insurance
  • Company-Paid Life Insurance
  • Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance
  • Dependent Voluntary Life Insurance
  • Accident Recovery
  • Flexible Spending Accounts
  • Paid Holidays and Vacation
  • Direct Deposit
  • Wellness Program with Incentives

Summary: 

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end user technical problems. Requires wide degree of creativity and latitude. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service.

Essential Duties and Responsibilities: 

  • Respond to requests for technical assistance in person, via phone, chat, or email.
  • Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Provide technical assistance to computer users.
  • Regional travel to office or job sites may be required.
  • This job is safety sensitive for medical marijuana purposes.
  • All other tasks as assigned.

Education/Skill Requirements:

  • Associate degree - Info systems or Business or related field preferred.
  • 1+ years' experience in IT field.
  • Familiar with a wide variety of Info Systems concepts, practices, and procedures.
  • Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc.
  • Basic understanding of AD, DNS, DHCP for end-user needs.
  • Understanding of routers, switches, wireless, and security technologies
  • Strong interpersonal skills and problem-solving ability.
  • Excellent verbal/written communication/presentation and negotiation skills.
  • Excellent troubleshooting and diagnostic skills.
  • Positive and must work well in a team.
  • Provide consistent, high-quality support to all customers.
  • Helpful and proactive manner with a service orientation.

Physical Demands:

  • Ability to continuously sit, stand, or walk.
  • Ability to bend, squat, climb stairs, ladders, and lift occasionally.
  • Ability to lift up to 25 pounds occasionally.

Work environment:

  • Office, job site, job trailer, or field office.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.

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