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Chat Support Jobs in Saskatchewan (NOW HIRING)

7shifts

Customer Support Representative

Saskatoon, SK

CA$50K - CA$75K/yr

As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We An-Ser

Customer Support Agent

Regina, SK · On-site

$17/hr

Customer Support Agent (Full-Time) Location: In-Office I Pay: $17/hr I Schedule: 4-day work week (10-hr shifts) At We An-Ser , we are the voice of our clients. We're looking for calm, professional ...

Brandt

Customer Support Representative

Regina, SK · On-site

The Customer Support Representative is responsible for supporting Brandt's coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating ...

Cargill

Customer Service Representative

Clavet, SK

Job Purpose and Impact The Customer Service Representative will support a moderate scale of ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

Dentalook

Traveling Dental Hygienist

Regina, SK

Apply today and let's chat about how flexibility, growth, and support can look for you! We are an equal opportunity employer and is committed to providing accessible employment practices that are in ...

Dentalook

Traveling Dental Hygienist

Yorkton, SK

Apply today and let's chat about how flexibility, growth, and support can look for you! We are an equal opportunity employer and is committed to providing accessible employment practices that are in ...

Dentalook

Traveling Dental Hygienist

Saskatoon, SK

Apply today and let's chat about how flexibility, growth, and support can look for you! We are an equal opportunity employer and is committed to providing accessible employment practices that are in ...

Cargill

Sales Agronomist

Unity, SK

... build and support knowledge. * Work together with farmers to build soil fertility and crop ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

Cargill

Grain Advisory Representative

Rosetown, SK

Support growers in making informed decisions tailored to their individual operations, grounded in a ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

SaskPower

CSR, Business Support

Regina, SK · On-site

Location - SaskPower Regina Ops & Mtce Bldg - Bldg D Temporary - Full Time until 01/20/2027 We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the ...

SaskPower

CSR, Business Support

Regina, SK

Location - Regina Temporary - Full Time until 12/31/2027 We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Saskatchewan

Chat Support information

See Saskatchewan salary details

$8

$19

$35

How much do chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for chat support in Saskatchewan is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
Chat Support jobs near you
Infographic showing various Chat Support job openings in Saskatchewan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,579 per year, or $19 per hour.
Customer Support Representative

Customer Support Representative

7shifts

Saskatoon, SK

CA$50K - CA$75K/yr

Other

Posted 6 days ago

Job description

As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you'll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We're not actively hiring for this role right now, but we hire for it often. If you're interested, we encourage you to apply so we can keep you in mind for future openings. We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply. 
We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you'll do:

  • Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns 
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential 
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams 
  • Collaborate closely with the Support team by actively participating in team meetings and discussions 

What you bring:

  • 1-2 years of experience in a technical customer support role (or similar)
  • Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
  • The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
  • Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions-ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
  • The ability to understand the customers' perspective and address their needs with empathy and efficiency

It'd be even cooler if you had:

  • Experience working in the Support function of a SaaS company
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Fluency in Spanish or French

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

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