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Chat Support Representative Jobs in Georgia (NOW HIRING)

RYLAND ENVIRONMENTAL INC

Customer Service Rep

Waycross, GA · On-site

$12.50 - $17.25/hr

... and support. This position involves addressing customer inquiries, resolving issues, and ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

WIVERSE

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often ...

Socket.dev

Technical Support Specialist

Atlanta, GA · On-site

Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email * Provide technical expertise on database setup, user ...

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information. Key ...

Ampcus

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often ...

Geotab

Technical Support Specialist

Atlanta, GA · On-site

How you'll make an impact: • Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email • Provide technical ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... and/or online chat and supports efficient administration of plans and department practices.

Ascensus

Call Center Representative

Atlanta, GA · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... and/or online chat and supports efficient administration of plans and department practices.

QNBT

Customer Care Rep - Bi Lingual

Augusta, GA · On-site

$15 - $20.50/hr

Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information. Key ...

ULINE

Customer Service Representative

Athens, GA

$30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Braselton, GA · On-site

$25 - $30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Buford, GA

$30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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Showing results 41-60

All JobsChat Support Representative JobsChat Support Representative Jobs in Georgia

Chat Support Representative information

See Georgia salary details

$10

$18

$36

How much do chat support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for chat support representative in Georgia is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.71 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,407 per year, or $18.5 per hour.

Customer Care Rep - Bi Lingual

Augusta, GA

Queensborough National Bank & Trust Co.
Commercial Banking • 201 - 500 employees
Learn more about Queensborough National Bank & Trust Co.external

$13.25 - $18/hr

Full-time

Re-posted 11 hours ago

Job description

The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers.  Representatives will provide support and problem resolution via phone, chat, and video by determining customer needs, responding to inquiries, and updating and maintaining customer information. 

Key Responsibilities

  • Provide support for Spanish and speaking customers. 
  • Responding to all inquiries within team SLA guidelines.
  • Providing timely resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed.
  • Maintains working knowledge of all systems/functionality utilized by Customer Care team (Gila and Freshdesk as examples) in addition to other internal bank systems need to perform job functions.
  • Maintains appropriate knowledge level on bank customer facing systems to support level one (basic support) customer calls (online banking, mobile banking as examples).
  • Maintains a high degree of familiarity with products offered by Queensborough and how to direct customers to appropriate resources as necessary.
  • Proactively provides alternative banking solutions when needed.
  • Provides support to branches on customer service-related processes and procedures.
  • Escalates customer service issues to Customer Care leadership as needed.
  • Meets individual productivity and performance goals while providing excellent customer service.
  • Supports an environment focused on customer service and continuous improvement.
  • Participates in Customer Care Center Quarterly Training.
  • Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
  • Flexible work schedule Monday - Friday 745am - 630 pm and Saturday 745am - 130pm.

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