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Chat Star Jobs (NOW HIRING)

Five Star Solutions

Customer Service Mon-Fri

Augusta, GA · Remote

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Tulsa, OK · On-site +1

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Fargo, ND · Remote

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Provo, UT · On-site +1

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Memphis, TN · Remote

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Fishers, IN · On-site +1

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Five Star Solutions

Customer Service Mon-Fri

Provo, UT · Remote

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

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$58.2K

$79.5K

How much do chat star jobs pay per year?

As of Jun 7, 2026, the average yearly pay for chat star in the United States is $58,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Star, and why are they important?

To thrive as a Chat Star, you need excellent written communication skills, fast typing ability, and a strong command of language and grammar, often supported by prior experience in customer service or online chat roles. Familiarity with live chat platforms, CRM systems, and basic computer navigation is typically required. Empathy, patience, and the ability to multitask help individuals stand out in this position. These skills ensure prompt, engaging, and accurate interactions that enhance customer satisfaction and loyalty in digital communication environments.

What are Chat Stars?

Chat Stars are professionals who engage with users in online chat platforms, providing conversation, entertainment, or customer support. They may work for social media sites, entertainment apps, or customer service companies, and are skilled in communication and building rapport with a wide range of people. Their goal is to create a positive and engaging experience for users, sometimes following guidelines or scripts. Chat Stars often need strong typing skills, empathy, and the ability to multitask. The specific responsibilities can vary depending on the platform or employer.

What are some common challenges Chat Stars face when engaging with a high volume of customer inquiries simultaneously?

Chat Stars often manage multiple conversations at once, which requires strong multitasking and prioritization skills. Balancing speed and accuracy can be challenging, especially during peak hours or when dealing with complex customer issues. To succeed, Chat Stars must remain calm under pressure, use effective time management strategies, and leverage available support tools. Regular collaboration with team members and supervisors also helps in resolving escalated issues efficiently.

What is the difference between Chat Star vs Customer Service Representative?

AspectChat StarCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline, remote chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, banking, and service industries
Common Search/ComparisonYesYes

Chat Stars primarily handle online chat support, working remotely to assist customers via live messaging. Customer Service Representatives may work in person or over the phone, providing broader support across various channels. While both roles require strong communication skills and customer focus, Chat Stars specialize in digital chat interactions, whereas Customer Service Reps often handle multiple communication methods in diverse environments.

Infographic showing various Chat Star job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 56% Full Time, 7% Part Time, 1% Temporary, and 34% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $58,156 per year, or $28 per hour.

Customer Service Mon-Fri

Five Star Solutions

Augusta, GA • Remote

$14/hr

Full-time

Posted 9 days ago

Job description

Music lovers keep reading!  We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.
Qualifications
  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • A high school diploma or GED is preferred
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
  • Previous experience using Outlook, Word & Excel preferred
  • Knowledge of CRM systems a plus
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be at least 18 years of age
  • A background check and drug screen applicable with state and federal laws is required
  • Must be able to speak, read, write and understand English
Responsibilities
  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
  • Manage large amounts of inbound calls in a timely manner
  • Able to work without a script and maintain call control
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Identify upsell/cross-sell opportunities
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Skillfully change from one task to another without loss of efficiency or composure
  • Ability to multi-task using multiple system pending the clients working environment
  • Successfully complete all training sessions
  • Effectively communicate with patience and understanding
  • Remain positive and professional in all customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
  • Perform other duties as assigned*
Required Skills/Abilities
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging situations
  • Ability to use technology effectively and productively
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required
Equipment Provided Option
  • Equipment will be shipped to you.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F 
Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.