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Chat Representative Jobs in Edison, NJ (NOW HIRING)

VillageMD

Patient Service Representative

Brooklyn, NY · On-site

$18.25/hr

Job Title Patient Service Representative (PSR) The Patient Service Representative (PSR) is ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

Pallet

Sales Development Representative

New York, NY

$95K - $110K/yr

... Representative to be one of the first voices prospects hear from Pallet. You don't need years of ... Chat with Hiring Manager - 30 min * Cold Call Exercise - 30 min * Final CEO Interview - ~20 min ...

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All JobsChat Representative JobsChat Representative Jobs in Edison, NJ

Chat Representative information

See Edison, NJ salary details

$11

$21

$35

How much do chat representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat representative in Edison, NJ is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.89 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Edison, NJ?

The most popular types of Chat Representative jobs in Edison, NJ are:

What are popular job titles related to Chat Representative jobs in Edison, NJ?

For Chat Representative jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Edison, NJ look for?

The top searched job categories for Chat Representative jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Chat Representative jobs?

Cities near Edison, NJ with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Edison, NJ as of August 2026, with employment types broken down into 53% Full Time, and 47% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,668 per year, or $22 per hour.

Customer Service Representative - OTP Distribution

Smoking Sales LLC

Linden, NJ • On-site

$17 - $21/hr

Full-time

Re-posted 21 days ago

Job description

P O S I T I O N S U M M A R Y
We are a fast-growing international distributor of other tobacco products (OTP) — including cigars, pipe tobacco, smokeless tobacco, and alternative nicotine products — seeking a detail-oriented and personable Customer Service Representative to join our operations team. In this role you will serve as the primary point of contact for wholesale customers, retail accounts, and internal teams across inbound phone calls,
text, live chat, and email. You'll manage the full order cycle from entry through fulfillment confirmation, ensuring every interaction reflects our
commitment to accuracy, speed, and professional service.
K E Y  R E S P O N S I B I L I T I E S
  • Answer and manage inbound phone calls from wholesale and retail customers
  • Respond promptly to customer texts, live chats, and internal employee inquiries via company platforms
  • Accurately enter, process, and confirm customer orders in the company's order management system SAP B1
  • Provide real-time order status updates to customers and internal sales/logistics staff
  • Coordinate with warehouse and logistics teams to track shipments and expedite urgent orders
  • Maintain accurate records of all customer interactions and order activity in the CRM
  • Assist with back-order management, substitutions, and product availability inquiries
  • Support the sales team with account inquiries and promotional order processing
  • Escalate complex issues to supervisors and follow up to ensure resolution
  • Uphold all regulatory and company compliance standards related to OTP sales and distribution
R E Q U I R E D  Q U A L I F I C A T I O N S
  • High school diploma or equivalent; associate degree preferred
  • Strong verbal and written communication skills across phone, text, and chat channels
  • 2+ years of customer service experience, preferably in wholesale distribution or related industry
  • Proficiency with order management or ERP systems, preferably SAP B1
  • Comfortable working in a multi- channel, high-volume environment simultaneously
  • Exceptional attention to detail and data-entry accuracy
  • Ability to remain composed and professional under pressure
  • Must be 21 years of age or older (industry regulatory requirement)
P R E F E R R E D  Q U A L I F I C A T I O N S
  • Experience in the tobacco or OTP wholesale industry
  • Experience working in SAP B1
  • Prior experience using live-chat or SMS-based support platforms
This position is primarily office-based with extended periods of sitting, computer use, and telephone activity. The work environment is fast-paced and collaborative. Occasional overtime may be required during peak seasons or trade show periods. We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.