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Chat Representative Jobs in Crestview, FL (NOW HIRING)

DEX Imaging

Sales Representative

Crestview, FL

Sales Representative * Account Executive * Major Account Executive * Enterprise Sales Representative * Other B2B Sales opportunities Position Summary Sales professionals at DEX play a critical role ...

DEX Imaging

Sales Representative

Crestview, FL

Sales Representative * Account Executive * Major Account Executive * Enterprise Sales Representative * Other B2B Sales opportunities Position Summary Sales professionals at DEX play a critical role ...

DEX Imaging

Sales Representative

Fort Walton Beach, FL · On-site

Sales Representative * Account Executive * Major Account Executive * Enterprise Sales Representative * Other B2B Sales opportunities Position Summary Sales professionals at DEX play a critical role ...

DEX Imaging

Sales Representative

Fort Walton Beach, FL · On-site

Sales Representative * Account Executive * Major Account Executive * Enterprise Sales Representative * Other B2B Sales opportunities Position Summary Sales professionals at DEX play a critical role ...

Erie Home

Sales Representative

Crestview, FL · On-site

$125K - $250K/yr

We're hiring Sales Representatives to help strengthen communities by safeguarding homes with expert solutions . With over 100 locations and $600M+ in annual revenue , our organic, rapid growth ...

Stand Strong Fencing

Sales Representative

Niceville, FL · On-site

$50K - $75K/yr

Whether you're a General Manager leading the charge, a sales rep who knows the difference between every possible fence configuration, or one of our expert installers - we know that you'll be fencing ...

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All JobsChat Representative JobsChat Representative Jobs in Crestview, FL

Chat Representative information

See Crestview, FL salary details

$9

$17

$28

How much do chat representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat representative in Crestview, FL is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.52 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Crestview, FL?

The most popular types of Chat Representative jobs in Crestview, FL are:

What are popular job titles related to Chat Representative jobs in Crestview, FL?

For Chat Representative jobs in Crestview, FL, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Crestview, FL look for?

The top searched job categories for Chat Representative jobs in Crestview, FL are:

What cities near Crestview, FL are hiring for Chat Representative jobs?

Cities near Crestview, FL with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Crestview, FL as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,287 per year, or $17.9 per hour.

Customer Service Representative - Clinic - PRN

Santa Rosa Medical Group

Navarre, FL • On-site

$14.75 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Description Why Join Us?
  • Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
  • Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
  • Work Hard. Recharge Often. – Generous PTO and extended illness benefits
  • Invest in Your Future – 401(k) with company match
  • Grow With Us – Career development, learning opportunities, and advancement pathways
  • We Invest in Your Success – Licensure and certification reimbursement for eligible roles
  • Student Loan Support – Assistance available for eligible roles
  • Your Wins Deserve Recognition – Employee rewards and recognition programs
  • A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
  • Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions

  • Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
  • Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
  • Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
  • Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
  • Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
  • Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
  • Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
  • Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • Associate Degree or coursework in Business, Communications, or a related field preferred
  • 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

  • Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
  • Strong verbal and written communication skills, ensuring clear and professional interactions.
  • Ability to handle high call volumes and multi-task across different customer service platforms.
  • Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office applications.
  • Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
  • Strong attention to detail in data entry, documentation, and customer interactions.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

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