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Chat Representative Jobs in New York (NOW HIRING)

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Alexei

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... As a Customer Service Representative, you will respond to customer inquiries, provide product ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... As a Customer Service Representative, you will respond to customer inquiries, provide product ...

Alexei

Customer Service Rep

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Aston Carter

Customer Service Representative

Ridgefield, NJ · On-site

$24.04 - $28.84/hr

Customer Service Representative The Customer Service Representative provides front-line support to ... Respond to inbound customer inquiries via phone, email, and chat in a timely, professional, and ...

JDI

Be Seen First

Business Customer Service Representative

Jamaica Est, NY · On-site

$48K - $61K/yr

We are hiring a Business Customer Service Representative who serves as a vital point of contact for ... Respond to business customer inquiries via phone, email, or chat efficiently and courteously

JDI

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Business Customer Service Representative

Hempstead, NY · On-site

$48K - $61K/yr

We are hiring a Business Customer Service Representative who serves as a vital point of contact for ... Respond to business customer inquiries via phone, email, or chat efficiently and courteously

JDI

Be Seen First

Business Customer Service Representative

Hempstead, NY · On-site

$48K - $61K/yr

We are hiring a Business Customer Service Representative who serves as a vital point of contact for ... Respond to business customer inquiries via phone, email, or chat efficiently and courteously

JDI

Be Seen First

Business Customer Service Representative

Jamaica Est, NY · On-site

$48K - $61K/yr

We are hiring a Business Customer Service Representative who serves as a vital point of contact for ... Respond to business customer inquiries via phone, email, or chat efficiently and courteously

Hire Solutions

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

The CSR is responsible in providing exceptional customer service to assigned clients, handling ... Respond to customer inquiries via phone, email, or chat, and provide information about policies ...

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All JobsChat Representative JobsChat Representative Jobs in New York

Chat Representative information

See New York salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat representative in New York is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.24 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in New York?

The most popular types of Chat Representative jobs in New York are:

What are popular job titles related to Chat Representative jobs in New York?

For Chat Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in New York look for?

The top searched job categories for Chat Representative jobs in New York are:

What cities in New York are hiring for Chat Representative jobs?

Cities in New York with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in New York as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $48,262 per year, or $23.2 per hour.

Customer Service Representative - Phone and Chat - Montebello, NY

USZoom LLC

Montebello, NY

$16.25 - $22.25/hr

Full-time

Re-posted 22 days ago

Job description

We’re iPostal1 and we’re in growth mode!


This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location.


To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!


*Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.


Responsibilities:


Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting


Requirements:

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role


iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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