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Chat Line Jobs in Detroit, MI (NOW HIRING)

PSI Engineering

Field Service Technician

Detroit, MI · On-site

$70K - $75K/yr

... end pack line automation solutions from design and manufacturing to installation and ongoing ... Maintain and respond to any inquiries through email and the Live Chat/PSI website. * Respond to ...

Pwc

US Tech - AI Engineering Manager

Detroit, MI

$73K - $244K/yr

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

PSI Engineering

Field Service Technician

Detroit, MI

$70K - $75K/yr

... end pack line automation solutions from design and manufacturing to installation and ongoing ... Maintain and respond to any inquiries through email and the Live Chat/PSI website. * Respond to ...

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Showing results 21-40

All JobsChat Line JobsChat Line Jobs in Detroit, MI

Chat Line information

See Detroit, MI salary details

$10

$18

$25

How much do chat line jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat line in Detroit, MI is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.24 per hour, depending on experience, location, and employer.

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Detroit, MI?

For Chat Line jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in Detroit, MI look for?

The top searched job categories for Chat Line jobs in Detroit, MI are:

Chat Line jobs near you
Infographic showing various Chat Line job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,426 per year, or $18.5 per hour.

Customer Service Representative (Call Center)

StrategiQly

Rochester Hills, MI

$20 - $25/hr

Full-time

Re-posted 13 days ago

Job description

Customer Service Representative

The Customer Service Representative will be responsible for facilitating a simple and effective exchange for the customer regarding the purchase of after-market (spare or replacement) parts.

The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of robots, as well as processing and managing those orders.

The ideal candidate is enthusiastic, customer-focused, and results-oriented with proven experience providing positive interactions with customers to ensure customer satisfaction.


Primary Responsibilities:

  • Perform daily order management functions including determining customer needs, defining part requirements/numbers, checking availability/delivery, quoting pricing, confirming and entering orders, and inputting data
  • Follow up on orders, delivery validation, and invoicing
  • Process returns, warranty claims, and credits
  • Process PC and server simulation software orders, registration, and troubleshooting
  • Interact with other departments including finance, purchasing, inventory planning, logistics, sales, tech support, training, and service to ensure customer expectations are achieved 100% of the time
  • Gather technical information to help customers define specific part/number requirements
  • Utilize technical parts manuals as necessary
  • Provide sales order status
  • Create and process return authorizations
  • Maintain strong knowledge and stay up to date on product lines to provide telephone, email, and chat troubleshooting support, requiring familiarity with technical manuals, product knowledge, and hotline/technical support log training


Required Experience and Education:

  • High school diploma or GED
  • Associate or bachelor's degree in business or related field, or equivalent relevant experience preferred
  • Minimum one year of customer service or technical work experience


Preferred Qualifications:

  • Prior exposure to robotics or industrial equipment
  • Prior experience providing customer service over the phone with excellent phone conversation and caller management skills
  • Ability to follow call structure and remain available to call center needs
  • Ability to read technical manuals and engineering drawings helpful


Required Competencies:

  • Customer service skills, courteous, helpful, and professional demeanor
  • Ability to handle potentially frustrating situations with customers positively
  • High degree of customer sensitivity
  • Responsive to call-back requirements
  • Organizational skills, able to manage multiple complex issues while staying detail-oriented
  • Team player who works well independently in a somewhat unstructured environment
  • Excellent interpersonal and communication skills, including listening, technical writing, and technical communication
  • High level of competency in Windows, Oracle, and MS Office (Word, PowerPoint, Excel)


Physical & Mental Requirements:

  • Position involves desk work most of the time, including extended sitting, standing, typing, and time on the telephone
  • Ability to multi-task, learn new processes, and meet deadlines under productivity quotas
  • Common to face peak or overload call volume and associated stress
  • Good visual acuity, hearing, and speaking required
  • Must be able to work all/any schedule required to support the call center, subject to change
  • Willing to work overtime when required to meet special/critical deadlines