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Chat Insurance Services Jobs (NOW HIRING)

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Short-term and Long-term disability insurance and EAP program available. * Paid training and ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA

$19 - $22/hr

Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Short-term and Long-term disability insurance and EAP program available. * Paid training and ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Short-term and Long-term disability insurance and EAP program available. * Paid training and ...

Trucordia

Commercial Insurance Advisor

Barnstable, MA · On-site

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Burlington, VT · On-site

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Boston, MA

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Boston, MA · On-site

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Manchester, NH · On-site

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Burlington, VT · On-site

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Boston, MA

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Commercial Insurance Advisor

Washington, DC · On-site

$500K/yr

Collaborates with Client Service to analyze renewal business and place new business accounts ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

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All JobsChat Insurance Services Jobs

Chat Insurance Services information

What is the difference between Chat Insurance Services vs Insurance Customer Service Representative?

AspectChat Insurance ServicesInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service skillsRequires insurance licensing and customer service experience
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, office environments, or remote
Industry UsageUsed by insurance companies for digital customer supportCommonly employed by insurance agencies and companies
Job FocusHandling customer inquiries via chat, providing policy info, claims supportResponding to customer questions, policy explanations, claims assistance

Both roles involve customer support in the insurance industry and require licensing. However, Chat Insurance Services focuses on digital chat communication, often remotely, while Insurance Customer Service Representatives may work via phone or in person. The core skills and credentials overlap, but the communication channels differ.

What cities are hiring for Chat Insurance Services jobs? Cities with the most Chat Insurance Services job openings:
Infographic showing various Chat Insurance Services job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Live Chat Specialist

Live Chat Specialist

Waterworks Aquatics

Pasadena, CA • On-site

$19 - $22/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Waterworks Aquatics rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

155th of 196 rated education and training

Job description


???? Live Chat Specialist – Pasadena, CA (91107)

Pay: $19.00 – $22.00/hr | Location: Pasadena, CA 91107 | Weekend availability required

Quick Facts: Paid Training • Customer-Focused Role • High-Impact Team
Fast-Paced Environment • KPI-Driven Performance • Growth Opportunities

Be the trusted online connection that helps families stay engaged in their swim journey.

As a Live Chat Specialist, you are one of the first points of contact for Waterworks Aquatics families through chat, email, and other digital communication channels. You’ll support families with scheduling, account updates, program information, and customer concerns while delivering a professional and positive experience.

This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment, adapting quickly to changing information, and working toward team performance goals.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

How You’ll Support Our Families
  • Respond to live chats, emails, tickets, and other customer inquiries while managing multiple conversations simultaneously.
  • Assist families with scheduling, account updates, program recommendations, and general support questions.
  • Build positive relationships with families that support customer loyalty, retention, and satisfaction.
  • Provide support for customer concerns, cancellations, and schedule changes while offering appropriate solutions or escalation when needed.
  • Follow live chat procedures, scripts, protocols, and company guidelines.
  • Maintain performance expectations related to response times, accuracy, customer satisfaction, and departmental KPIs.
  • Adapt quickly to changing programs, policies, and procedures while applying ongoing coaching and feedback.
  • Provide limited phone support during peak business periods or coverage needs.
  • Document customer interactions accurately within company systems.
What You’ll Bring
  • Passion – You enjoy helping people and creating positive customer experiences.
  • Self-Responsibility – You take ownership of your work, follow through, and manage details accurately.
  • Adaptability – You adjust quickly to changing information, priorities, and customer needs in a fast-paced environment.
  • Approachability – You communicate clearly, professionally, and positively across chat, email, and phone interactions.
  • Integrity – You handle customer interactions and sensitive information with honesty, professionalism, and care.
  • Ability to multitask and manage multiple conversations while maintaining professionalism, accuracy, and response time expectations.
  • Strong attention to detail and organizational skills.
  • Receptive to coaching, feedback, and ongoing training.
  • Ability to type at least 55 WPM.
Schedule & Hours
  • Full-time position.
  • Budgeted hours: 40 hours per week.
  • Schedule may include evenings, weekends, and holidays based on business needs.
  • Availability for at least one weekend day is required.
Pay, Training & Growth
  • Pay Range: $19.00 – $22.00 per hour.
  • Paid training and structured onboarding.
  • Ongoing coaching, feedback, and role play development.
  • Opportunities for growth within the company.
Perks & Benefits
  • 401(k) with company match.
  • Employer-subsidized Health, Dental & Vision insurance.
  • Short-term and Long-term disability insurance and EAP program available.
  • Paid training and regular performance reviews.
  • Employee discounts and company events.

???? Ready to support families and build lasting relationships? Apply today and join our team!

Equal Opportunity Employer: Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.

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