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Chat From Home Jobs in Rialto, CA (NOW HIRING)

iHerb.com

IT Support Specialist I

Moreno Valley, CA

... home, your role at iHerb will take you beyond what's expected, turning challenge into change. If ... Address incoming incidents and requests from end-users via a ticket management system, chat, in ...

iHerb.com

IT Support Specialist I

Perris, CA

... home, your role at iHerb will take you beyond what's expected, turning challenge into change. If ... Address incoming incidents and requests from end-users via a ticket management system, chat, in ...

iHerb, LLC

IT Support Specialist I

Perris, CA · On-site

... offices or even from home, your role at iHerb will take you beyond what's expected, turning ... chat, in-person, and e-mail in a courteous and professional manner. • Perform daily routine ...

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Showing results 21-40

All JobsChat JobsChat From Home JobsChat From Home Jobs in Rialto, CA

Chat From Home information

See Rialto, CA salary details

$19.3K

$52K

$108.8K

How much do chat from home jobs pay per year?

As of Aug 6, 2026, the average yearly pay for chat from home in Rialto, CA is $52,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,027.00 and $62,529.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat from home agent, and why are they important?

To thrive as a Work-from-Home Chat Support Agent, you generally need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat support software is typically expected. Outstanding problem-solving abilities, patience, and professionalism help agents deliver positive customer experiences. These skills ensure efficient, empathetic support and high customer satisfaction in a remote work environment.

What are some common challenges faced by remote chat support agents, and how can they be managed effectively?

Remote chat support agents often face challenges such as maintaining clear communication without visual cues, staying motivated while working independently, and managing multiple chat conversations simultaneously. To overcome these, it's important to develop strong written communication skills, set a structured daily routine, and use organizational tools provided by your employer. Regular check-ins with your team and ongoing training can also help you stay connected, improve your performance, and feel supported in your role.

What is the difference between Chat From Home vs Customer Service Representative?

AspectChat From HomeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, home-based setting with internet accessTypically office-based or remote, depending on the company
Industry UsageCommon in tech, e-commerce, and service industriesWidely used across various industries including retail, telecom, and finance
Search & Comparison IntentLooking for remote chat jobs, flexible customer support rolesSeeking customer service roles, often in call centers or remote positions

Chat From Home roles focus on online communication via chat platforms, often requiring minimal certifications and offering flexible remote work. Customer Service Representatives may handle calls or chats, with similar credentials but sometimes more extensive training. Both roles serve customer support needs but differ mainly in communication channels and work settings.

What are chat from home jobs?

In a chat from home job, your responsibilities are to provide customer service or support for a company, client, or several businesses. As a work from home customer service agent, you communicate with customers via online chat software and your duties vary depending on your employer or client. You may help existing or prospective customers solve questions, issues, or concerns about a product or service. In this remote role, you may work on a staff position for a company, provide services on behalf of an agent, or freelance for multiple companies or clients.

What are chat from home jobs?

Chat From Home jobs are remote positions where individuals provide customer service, technical support, or sales assistance via online chat platforms from their own homes. These roles typically involve responding to customer inquiries in real time, troubleshooting issues, and offering information about products or services. Chat agents usually need strong writing skills, fast typing abilities, and a reliable internet connection. Many companies offer flexible hours, making these jobs ideal for people seeking work-from-home opportunities.
More about Chat From Home jobs
What are the most commonly searched types of Chat jobs in Rialto, CA? The most popular types of Chat jobs in Rialto, CA are:
What are popular job titles related to Chat From Home jobs in Rialto, CA? For Chat From Home jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Chat From Home jobs in Rialto, CA look for? The top searched job categories for Chat From Home jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Chat From Home jobs? Cities near Rialto, CA with the most Chat From Home job openings:
Chat From Home jobs near you
Infographic showing various Chat From Home job openings in Rialto, CA as of July 2026, with employment types broken down into 77% Full Time, 9% Part Time, 7% Temporary, and 7% Contract. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $52,029 per year, or $25 per hour.

Customer Care Agent

Stoneledge Furniture, LLC

Colton, CA • On-site

$16.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Compensation: This position pays an hourly rate of $16.90- $16.90
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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