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Chat Customer Support Jobs in Sumner, WA (NOW HIRING)

Customer Service Associate

Seattle, WA ยท On-site

$16.50 - $22.75/hr

... service and support for all inquiries and issues. You will work closely with our sales and ... Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ...

Customer Service Associate

Seattle, WA ยท On-site

$16.50 - $22.75/hr

... service and support for all inquiries and issues. You will work closely with our sales and ... Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ...

Customer Service Associate

Seattle, WA ยท On-site

$16.50 - $22.75/hr

... service and support for all inquiries and issues. You will work closely with our sales and ... Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ...

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Remote Customer Service Specialist

Kent, WA ยท On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote Customer Service Specialist

Seattle, WA ยท On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Customer Resolution Specialist

Seattle, WA ยท On-site

$21.58 - $25.96/hr

... exceptional support experience our customers love. JOB OVERVIEW The Customer Advocate is ... Take customer contacts via phone/ chat/ email to understand & address customer queriesacross a ...

Customer Resolution Specialist

Seattle, WA ยท On-site

$21.58 - $25.96/hr

... exceptional support experience our customers love. JOB OVERVIEW The Customer Advocate is ... Take customer contacts via phone/ chat/ email to understand & address customer queriesacross a ...

Care Center Representative

Federal Way, WA ยท On-site

$20 - $31.83/hr

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. * May be required to support other sales ...

Care Center Representative

Federal Way, WA ยท On-site

$20 - $31.83/hr

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. * May be required to support other sales ...

Care Center Representative

Federal Way, WA ยท On-site

$20 - $31.83/hr

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. * May be required to support other sales ...

Care Center Representative

Federal Way, WA ยท On-site

$20 - $31.83/hr

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. * May be required to support other sales ...

Showing results 21-40

Chat Customer Support information

See Sumner, WA salary details

$12

$20

$30

How much do chat customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat customer support in Sumner, WA is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $22.55 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What cities near Sumner, WA are hiring for Chat Customer Support jobs?

Cities near Sumner, WA with the most Chat Customer Support job openings:

Infographic showing various Chat Customer Support job openings in Sumner, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,089 per year, or $20.7 per hour.

Customer Service Associate

HEST

Seattle, WA โ€ข On-site

$16.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago


Job description

HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside.

POSITION PURPOSE

We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.

RESPONSIBILITIES

  • Respond to customer inquiries via phone, email, and live chat
  • Resolve customer issues, ensuring a high level of customer satisfaction
  • Collaborate with sales and operations teams to address customer needs and concerns
  • Process customer orders, returns, and exchanges
  • Maintain accurate and up-to-date customer records
  • Provide product information, recommendations, and assistance to customers
  • Monitor and respond to customer reviews and feedback
  • Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Requirements

  • Previous experience in customer service or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Proficient in computer applications such as Microsoft Office or Google Workspace

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)