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Chat Customer Support Jobs in Anderson, SC (NOW HIRING)

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally ... or CRM work. This Role May Be a Good Fit If You * Can support people through complex emotions ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally ... or CRM work. This Role May Be a Good Fit If You * Can support people through complex emotions ...

Taxwell

Customer Service Representative I

Greenville, SC · On-site

$15 - $20.50/hr

This role will primarily support Drake Software as we provide the tools and support tax ... and live chat, ensuring prompt and accurate solutions. * Interviews end user to determine root ...

Taxwell

Customer Service Representative I

Greenville, SC

$15 - $20.50/hr

This role will primarily support Drake Software as we provide the tools and support tax ... and live chat, ensuring prompt and accurate solutions. * Interviews end user to determine root ...

Zifty

Catering Delivery Driver

Greenville, SC

$38/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose ... A great, customer service oriented attitude Employment Type: CONTRACTOR

Hyundai of Anderson SC

Internet Sales

Anderson, SC

$40K - $80K/yr

Hyundai of Anderson Job Type: Full-Time Are you a highly motivated and customer-focused ... Responsibilities: • Respond to internet leads, phone inquiries, and chat messages in a timely and ...

Prisma Health

Patient Scheduler , FT, Day

Greenville, SC · On-site

$16.50 - $21.75/hr

High School Diploma or equivalent * 2 years - Customer service experience: preferably supporting customers via phone, email, and chat. Knowledge, Skills or Abilities * Passion for creating ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Anderson, SC

Chat Customer Support information

See Anderson, SC salary details

$11

$17

$25

How much do chat customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chat customer support in Anderson, SC is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.13 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Anderson, SC? For Chat Customer Support jobs in Anderson, SC, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Anderson, SC look for? The top searched job categories for Chat Customer Support jobs in Anderson, SC are:
What cities near Anderson, SC are hiring for Chat Customer Support jobs? Cities near Anderson, SC with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Anderson, SC as of July 2026, with employment types broken down into 3% Locum Tenens, 50% Full Time, 14% Part Time, 2% Temporary, and 31% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $36,547 per year, or $17.6 per hour.
Technical Support - AI Chat and Email - Onsite Greenville, SC

Technical Support - AI Chat and Email - Onsite Greenville, SC

Transcom

Greenville, SC

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

421st of 487 rated business services

Job description

Description & requirements
Description

Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated Technical Support Specialist to join our growing team in Greenville, SC.

In this role, you won't just be answering questions-you will be at the forefront of digital customer support, leveraging AI tools to effortlessly engage with customers via chat and email. If you love critical thinking, technical troubleshooting, and making a meaningful impact in a fast-paced environment, this is your launchpad. 


What's in it for YOU!
  • Competitive Pay: $20.00 per hour, starting pay rate + monthly performance-based incentives
  • Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office. No more being on your feet all day!
  • Schedules Options: Shifts are Monday - Friday, 9:00am - 6:00pm ET (Will eventually expand to 24/7)
  • Flexible Pay Options: Choose what works for you - Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  • Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
  • Invest in Your Future: 401(k) investment options with employer match, plus paid vacation time
  • Career Growth: Continuous skill development and clear paths for career advancement within a global company of 30,000+ experts

Join our Transcom Family as an AI Technical Support Email and Chat Representative at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment. 

What we are looking for:

We've got an exciting career opportunity for you, if you can:

  • Effortlessly engage with customers via chat or email, review information provided, ask probing questions, analyze, and isolate tech issues
  • Provide patience and empathy to customers that need support with time sensitive technical issues
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
  • Work independently with discipline and motivation to succeed in a call center environment where you work onsite
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
  • Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
  • Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
  • Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Reasonable driving distance to the Greenville, SC site
  • Able to work onsite for a full-time work week, with overtime opportunities, as needed
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
  • Strong computer knowledge, including ability to accurately type at least 30 wpm
  • Excellent English written communication skills
  • Courteous and friendly with a high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
  • Able to multitask applications while working with multiple customers 
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment supporting back-to-back customer interactions
  • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
  • Able to use your hands to handle, control, or feel objects, tools, or controls
  • Previous call center experience, preferred
  • Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
  • Experience with AI tools, preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615. 

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. 

We are the voice of our clients. We are Transcom. 

We are passionate about people and look forward to meeting you!


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