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Chat Customer Service Jobs in Springfield, OH (NOW HIRING)

Authentic

Customer Service Agent

Dayton, OH · On-site

$15 - $20.25/hr

... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ... Prior customer service or client-facing experience is a plus. * Enjoys interacting and learning ...

Authentic

Customer Service Agent

Dayton, OH

$15 - $20.25/hr

... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ... Prior customer service or client-facing experience is a plus. * Enjoys interacting and learning ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Authentic

Customer Service Agent

Dayton, OH

$15 - $20.25/hr

... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ... Prior customer service or client-facing experience is a plus. * Enjoys interacting and learning ...

Authentic

Customer Service Agent

Dayton, OH · On-site

$15 - $20.25/hr

... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ... Prior customer service or client-facing experience is a plus. * Enjoys interacting and learning ...

Long John Silver's

Customer Service

Piqua, OH

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Long John Silver's

Customer Service

Dayton, OH

$11 - $14/hr

Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier Position Available! Are you looking for a fun and dynamic working environment where you can make a ...

Taco Bell

Customer Service

Jeffersonville, OH · On-site

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Jeffersonville, OH

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Ferrellgas

Customer Service Specialist Part-Time

Dayton, OH · On-site

$16.50 - $21.75/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist Part-Time

Dayton, OH · On-site

$16.50 - $21.75/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist Part-Time

Dayton, OH · On-site

$16.50 - $21.75/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Five Star Home Service Inc

Call Center CSR

Xenia, OH

$13.50 - $17.50/hr

Interact with customers via phone, email, and online chat, providing information and support. * Book and manage appointments using Service Titan (experience strongly preferred). * Deliver call ...

Five Star Home Services

Call Center CSR

Xenia, OH · On-site

$17.25/hr

Interact with customers via phone, email, and online chat, providing information and support. * Book and manage appointments using Service Titan (experience strongly preferred). * Deliver call ...

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Chat Customer Service information

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How much do chat customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for chat customer service in Springfield, OH is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by Chat Customer Service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What are Chat Customer Service representatives?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

What are the most commonly searched types of Chat Customer Service jobs in Springfield, OH? The most popular types of Chat Customer Service jobs in Springfield, OH are:
What are popular job titles related to Chat Customer Service jobs in Springfield, OH? For Chat Customer Service jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service jobs in Springfield, OH look for? The top searched job categories for Chat Customer Service jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Chat Customer Service jobs? Cities near Springfield, OH with the most Chat Customer Service job openings:
Chat Customer Service jobs near you
Customer Service Agent

Customer Service Agent

Authentic

Dayton, OH • On-site

$15 - $20.25/hr

Other

Posted 23 days ago

Job description

About the Job

Thoughtful individuals who demonstrate skills that reflect a proactive and strategic approach to problem resolution. This position is an excellent opportunity to
advance quickly in the insurance industry. We support a diverse and inclusive atmosphere where everyone's individuality and the unique impact on the company is appreciated.

Policy Consulting & Servicing

  • Support new business quoting and application processes
  • Process policy changes, endorsements, cancellations, and reinstatements accurately and efficiently
  • Review and explain policy documents, declarations pages, and coverage details in clear, plain language
  • Support new business quoting and application processes in collaboration with underwriting

Billing & Payment Support

  • Assist customers with billing inquiries, payment plan setup, and account reconciliation
  • Process payments, issue refunds, and resolve billing discrepancies in a timely manner
  • Communicate upcoming renewals, premium changes, and payment due dates proactively

Customer Satisfaction & Relationship Building

  • Deliver a consistently outstanding customer experience across all interactions - phone, email, and chat
  • Follow up on open issues and ensure resolution to the customer's satisfaction
  • Gather and document customer feedback to surface trends and improvement
  • opportunities
  • Build long-term relationships with policyholders and agent partners to drive retention and loyalty
  • Escalate complex or sensitive issues to senior staff with full context and recommended next steps

General Operations

  • Maintain accurate and thorough records of all customer interactions in our CRM system
  • Adhere to state insurance regulations, compliance guidelines, and company policies
  • Participate in ongoing training, team meetings, and quality assurance reviews
  • Support cross-functional initiatives and collaborate with underwriting, claims, and billing teams

Qualifications

  • Property & Casualty insurance license preferred but not required. Must be open to a path towards licensing
  • Strong communication skills (written and verbal) and a customer-first mindset.
  • Organized and detail-oriented, with the ability to manage multiple tasks.
  • Interest in automation, chatbots, or customer support technology.
  • Comfortable using tech-forward tooling
  • Proactive learner eager to contribute to both customer-facing and internal initiatives.
  • Prior customer service or client-facing experience is a plus.
  • Enjoys interacting and learning from our customers (small businesses).

Apply