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Chat Based Jobs in Tennessee (NOW HIRING)

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.75 - $20.25/hr

If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ... Christmas Bonus (based on tenure) - we reward loyalty. * Employee Vehicle Purchase Program - yes ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN

$14.75 - $20.25/hr

If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ... Christmas Bonus (based on tenure) - we reward loyalty. * Employee Vehicle Purchase Program - yes ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.75 - $20.25/hr

If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ... Christmas Bonus (based on tenure) - we reward loyalty. * Employee Vehicle Purchase Program - yes ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$15.50 - $21.25/hr

If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ... Christmas Bonus (based on tenure) - we reward loyalty. * Employee Vehicle Purchase Program - yes ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN

$15.50 - $21.25/hr

If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ... Christmas Bonus (based on tenure) - we reward loyalty. * Employee Vehicle Purchase Program - yes ...

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All JobsChat Based JobsChat Based Jobs in Tennessee

Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Tennessee?

For Chat Based jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Tennessee look for?

The top searched job categories for Chat Based jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Based jobs?

Cities in Tennessee with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

SALES BDC ASSISTANT

Nelson Mazda Murfreesboro

Murfreesboro, TN • On-site

Full-time

Posted 4 days ago

Job description

The basic job duties for this position are as follows:

Monday, Friday, Saturday work schedule 9am - 7 pm

BDC function

  • Answer incoming phone calls and aid the guest, whether it is for sales or another department
  • Engage with each guest, with the goal of securing an appointment, giving them the attention and information they desire, in the manner in which they prefer to communicate. (phone, text, chat, email, mail, social media, etc.)
  • Contact Customers using templates and word tracks to schedule appointments for Sales
  • Reschedule no-show Customer appointments.
  • Contact Customers using templates and word tracks to schedule appointments for Sales
  • Reschedule no-show Customer appointments.
  • Schedule future contact as needed.
  • Add guest to CRM, along with any information provide
  • Making sure the BDC is never left unattended during business hours.
  • Coordinate with necessary departments when an appointment is scheduled.
  • Continuously view BDC dashboard for appointment opportunities and confirmations
  • Ask Team Lead or BDC Manager to step in on BDC communication when needed to help secure
  • a great guest experience and outcome.
  • Daily follow up verification
  • Adhere to the BDC leads assigned CA follow - which is responding within 10 minutes from receiving the lead.
  • Provide information to the guest that they seek, including video walk around.
  • Follow Up calls from previous day of no buy
  • Follow up calls on people who have bought
  • Follow up calls from previous week of “be backs"
  • Create a business within a business by reaching out to all sold and unsold guest, seeking to check in on them. This is a way to create a strong and ongoing relationship with each person, ultimately growing "your" business. Thank you notes, bday cards, car anniversary's texts, etc.

The Sales Experience

  • Act as sales concierge for both guest and other client advisors.
  • Maintain a great guest experience.
  • Responsible for the engagement to each sale, partnering with the Team Lead throughout.

Finance focus

  • Follow the F&I process
  • Complete the sales traction, including all contracts
  • Get needed stips and signatures on all items
  • Make sure Business Processors are getting your support as needed to finalize your deals
  • Responsible for collecting, documenting, and turning in all down payments

Daily Maintenance, Training, and Other

  • Lot maintenance
  • Showroom maintenance
  • Walk the lot daily
  • Attends training assigned
  • Aids in the training of new team members
  • Request specific trainings based on your needs
  • Stocking the guest lounge and help in keeping the amenities area clean
  • Exemplify the Nelson Hospitality standards
  • Any task or project assigned by GM or Team lead

Resources, Processes and Tools

Be fluent in the following resources, processes and tools. This is not a comprehensive list, but a great foundation:

  • Text
  • Chat
  • Phone system
  • VAuto
  • Blackbook
  • Nelson websites
  • Dealerbible
  • Dealertrack
  • CarFax
  • Company Email account
  • Guest feedback channels (social media, surveys, etc.)
  • Nelson BDC process
  • NPI and Rocks
  • Hospitality

Apply