Familiarity with Intercom or other chat-based customer support tools is considered an asset * Comfortable working collaboratively across teams What You'll Gain As part of a growing benefits platform ...
Familiarity with Intercom or other chat-based customer support tools is considered an asset * Comfortable working collaboratively across teams What You'll Gain As part of a growing benefits platform ...
Familiarity with Intercom or other chat-based customer support tools is considered an asset * Comfortable working collaboratively across teams What You'll Gain As part of a growing benefits platform ...
Quick apply
Familiarity with Intercom or other chat-based customer support tools is considered an asset * Comfortable working collaboratively across teams What You'll Gain As part of a growing benefits platform ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
(Remote) Support Analyst
Calgary, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Principal Experience Designer
Calgary, AB · On-site
You've designed conversational, agentic, or chat-based interaction patterns that other teams have adopted in their own work, the kind of systems-and-patterns thinking meant to be used by other teams ...
Principal Experience Designer
Calgary, AB · On-site
You've designed conversational, agentic, or chat-based interaction patterns that other teams have adopted in their own work, the kind of systems-and-patterns thinking meant to be used by other teams ...
Industrial Butcher - NOC 94141
High River, AB · On-site
CA$26.25/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ...
Industrial Butcher - NOC 94141
High River, AB · On-site
CA$26.25/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ...
Wholesale Butcher - NOC 63201
CA$26.25/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ...
Wholesale Butcher - NOC 63201
CA$26.25/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ...
This position will be based out of our South Trail Kia dealership This fantastic opportunity is ... and chat. They will initiate calls to schedule and confirm appointments in English. In addition ...
Quick apply
This position will be based out of our South Trail Kia dealership This fantastic opportunity is ... and chat. They will initiate calls to schedule and confirm appointments in English. In addition ...
Short Mix Technician
Lethbridge, AB · On-site
CA$23/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Schedule production based on customer demands. * Schedule runs per Canadian Food Inspection Agency ...
Short Mix Technician
Lethbridge, AB · On-site
CA$23/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Schedule production based on customer demands. * Schedule runs per Canadian Food Inspection Agency ...
CA$17.07 - CA$23.56/hr
These values have guided us to become the largest Nevada-based credit union to touch the lives of ... Enjoy working with the public over the phone and through video chat * Effective verbal ...
CA$17.07 - CA$23.56/hr
These values have guided us to become the largest Nevada-based credit union to touch the lives of ... Enjoy working with the public over the phone and through video chat * Effective verbal ...
Maintenance Planner (Electrical) - High River, AB
High River, AB · On-site
CA$32.95 - CA$44.30/hr
Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Maintenance Planner (Electrical) - High River, AB
High River, AB · On-site
CA$32.95 - CA$44.30/hr
Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Flex Production Labourer
Spruce Grove, AB · On-site
CA$25.18/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Ability to work 40 hours per week, however is not guaranteed, as this is based on production ...
New
Flex Production Labourer
Spruce Grove, AB · On-site
CA$25.18/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Ability to work 40 hours per week, however is not guaranteed, as this is based on production ...
New
Short Mix Technician
Camrose, AB · On-site
CA$22.22/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Schedule production based on customer demands (Mixer) * Schedule runs per CFIA guidelines
Short Mix Technician
Camrose, AB · On-site
CA$22.22/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Schedule production based on customer demands (Mixer) * Schedule runs per CFIA guidelines
Maintenance Planner (Mechanical) - High River, AB
CA$32.95 - CA$44.30/hr
Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Maintenance Planner (Mechanical) - High River, AB
CA$32.95 - CA$44.30/hr
Benefits are based in our Collective Bargaining Agreement * Paid Vacation * Extended Health ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Chat Based information
What is a chat based job?
Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.
What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?
To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.
What are some common challenges faced by chat based customer support representatives, and how can they be managed?
Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
How do you become a chat based agent?
To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.
What are popular job titles related to Chat Based jobs in Alberta?
For Chat Based jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Alberta look for?
The top searched job categories for Chat Based jobs in Alberta are:
Full-time
Medical, Dental, Vision, PTO
Posted 17 days ago
Job description
Customer Support Representative
The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efcient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities
- Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
- Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment
- Ensure quick and accurate support while maintaining a high standard of tone and professionalism
- Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
- Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
- Use discretion to escalate complex or high-stakes issues to the correct contacts
- Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
- Participate in team discussions and process improvement initiatives
- Stay up to date on platform changes, updates to plan rules, and frequently asked questions
- Maintain a high standard for security and policy as this role deals with private and sensitive information
Skills & Qualications
- 1-3 years of customer service or customer support experience
- Strong written communication skills with a friendly, solution-oriented tone
- Comfortable working in a live chat, high-volume environment with competing priorities
- Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
- Familiarity with Intercom or other chat-based customer support tools is considered an asset
- Comfortable working collaboratively across teams
What You'll Gain
As part of a growing benefits platform, you'll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.
We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You'll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.
Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.
How to Apply
Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.
- Submit an up-to-date resume that highlights the skills and experience we are looking for
- Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it