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Chat Based Customer Support Jobs in Remote, OR (NOW HIRING)

Purple Rain

Customer Support Quality Manager

OR · On-site

... email & chat - Help customers solve a wide variety of issues - Solve problems creatively ... based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt ...

Ardent

Care Advisor I

Coos Bay, OR · Remote

This is a hybrid role that blends high-touch customer support with rigorous backend operations. You ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...

franke

Account Manager

OR · Remote

About the job SUMMARY Manages and directs regional/market-based customer account support and sales activities relative to business development. Your tasks ESSENTIAL DUTIES AND RESPONSIBILITES Achieve ...

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Chat Based Customer Support information

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How much do chat based customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for chat based customer support in Remote, OR is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.67 per hour, depending on experience, location, and employer.
Infographic showing various Chat Based Customer Support job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $48,675 per year, or $23.4 per hour.

Customer Support Quality Manager

OR • On-site

Purple Rain
See more jobs at Purple Rainexternal

Full-time

Re-posted 13 days ago

Job description

Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
Our team is very small and friendly.
Hours: Extremely flexible - you can work any weekdays/weekends.
All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.
We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.
Primary Responsibilities
- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
In addition you will also be handling direct support queries
- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues
- Solve problems creatively
Qualifications
- Excellent written communication skills
- Strong sense of empathy
- Previous experience with web-based customer support tools
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support
Additional Information
Please specify if you are can handle a multi role.
This is a remote position.
Mandatory information to be sent during application
  1. Expected Hourly rate
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. Any additional skills which we should know about
  6. What support software have you had experience with?

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