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Chat Associate Jobs in Florida (NOW HIRING)

Deloitte

Junior Associate, Compliance HelpDesk

Tampa, FL · On-site

$17.50 - $23.50/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools ... Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you ...

Deloitte

Junior Associate, Compliance HelpDesk

Tallahassee, FL · On-site

$17.50 - $23.75/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools ... Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you ...

Deloitte

Junior Associate, Compliance HelpDesk

Miami, FL · On-site

$17.75 - $24/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools ... Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you ...

Equity Trust

Client Services Associate

Fort Myers, FL · On-site

... CS chat groups • As needed, manage process of reviewing Investment Onboarding Forms (IOFs) and ... The associate is frequently required to sit for extended periods of time, as well as stand, walk ...

Equity Trust

Client Services Associate

Fort Myers, FL · Hybrid

... chat groups As needed, manage process of reviewing Investment Onboarding Forms (IOFs) and other ... The associate is frequently required to sit for extended periods of time, as well as stand, walk ...

Equity Trust

Client Services Associate

Fort Myers, FL · On-site

Take the lead on owning follow-up verbal calls initiated through the CS chat groups. * As needed ... The associate is frequently required to sit for extended periods of time, as well as stand, walk ...

TELYRX LLC

Customer Experience Associate

Clearwater, FL · On-site

$22/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... Provide thoughtful, empathetic support via email, phone, chat, and messaging systems. * Help ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$25/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... Provide thoughtful, empathetic support via email, phone, chat, and messaging systems. * Help ...

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Showing results 1-20

All JobsChat Associate JobsChat Associate Jobs in Florida

Chat Associate information

What are the key skills and qualifications needed to thrive as a Chat Associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are Chat Associates?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are some common challenges faced by Chat Associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Florida? The most popular types of Chat jobs in Florida are:
What cities in Florida are hiring for Chat Associate jobs? Cities in Florida with the most Chat Associate job openings:
Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Florida as of June 2026, with employment types broken down into 2% As Needed, 50% Full Time, 30% Part Time, 2% Temporary, 14% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Patient Engagement Associate I

Patient Engagement Associate I

Eye Health America

Bradenton, FL • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Type
Full-time
Description
The Patient Engagement Associate delivers exceptional customer service by responding to scheduling inquiries, resolving basic concerns, and providing accurate information through multiple communication channels. The role requires strong communication skills, effective problem-solving abilities, and a commitment to ensuring a positive customer experience.
Essential Functions & Responsibilities
  • Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information.
  • Analyze customer concerns and issues, troubleshoot problems, and work towards satisfactory resolutions. This may involve coordinating with other departments or teams as needed.
  • Maintain a thorough understanding of the company's doctors, services, and policies to provide accurate information and solutions to customers.
  • Record customer interactions, issues, and resolutions accurately in the company's practice management and EHR systems.
  • Ensure adherence to company policies and procedures while handling customer interactions, including industry regulations and HIPAA data privacy guidelines.
  • Gather and relay customer feedback and insights to the appropriate teams for continuous improvement in the patient service experience.
  • Strive to meet or exceed established performance metrics such as productivity goals, resolution rates, handle times, offline times, and customer satisfaction scores.
  • Maintain a professional and courteous demeanor in all customer interactions, even when dealing with challenging or upset customers.
  • Collaborate with colleagues and supervisors over phone and chat to share information, best practices, and assist in problem-solving.

Benefits:
As a team member at Eye Health America, you'll enjoy:
  • Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
  • Matching 401(k)
  • Employee Discount
  • Wellness Program
  • Paid Vacation & Holidays
  • Training/Advancement opportunities

Requirements
Minimum Qualifications:
  • High school diploma or equivalent.
  • Valid and active Driver's License.

Skills & Abilities:
  • Excellent customer service and communication skills.
  • Ability to work as a team member.
  • Management of multiple tasks simultaneously.
  • Strong active listening and note-taking skills.
  • Strong organization with attention to detail.
  • Respectful treatment of patients and co-workers.

Salary Description
$17-$19

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