Charter Tech Services Jobs (NOW HIRING)

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

SSI, a New Charter company, is looking for a driven, business-minded Territory Account Manager to join our growing team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building relationships and solving real-world business challenges through technology.
In this role, you will actively prospect and schedule First-Time Appointments (FTAs) in collaboration with our Director of Sales-with the goal of uncovering new opportunities and expanding our footprint in key verticals. You will also manage and grow a book of business by serving as a trusted advisor to existing clients-driving retention through regular check-ins and quarterly reviews, coordinating renewals, and identifying expansion opportunities aligned to their evolving IT and security needs.Key Responsibilities

Business Development

• Prospect for new business opportunities via cold calling, networking, marketing campaigns, and referrals
• Book and attend FTAs alongside the Director of Sales
• Identify client pain points and align needs with our managed IT, cloud, and cybersecurity solutions
• Conduct discovery meetings and build roadmaps for long-term technology alignment
• Represent Systems Solutions at local events, trade shows, and industry forums

Account Management

• Serve as the primary relationship owner for assigned clients
• Lead strategic business reviews and guide long-term IT planning
• Quote and manage renewals for hardware, software, licensing, and service contracts
• Act as the liaison between clients and our technical services team
• Handle client escalations professionally and ensure service excellence

Internal Collaboration

• Maintain CRM updates, pipeline tracking, and forecast accuracy
• Work closely with vendors and distribution to prepare solution proposals
• Support onboarding of new clients by participating in kickoff meetings

Qualifications

• 2+ years of experience in business development, account management, or outside sales-preferably in IT, MSP, or B2B services
• Strong interpersonal and communication skills, including comfort working with C-level executives
• Self-starter with solid organizational and follow-up skills
• Familiarity with IT concepts (we'll provide training, but a working knowledge is a plus)
• Proficiency with CRM tools and quoting software is preferred
• Driven relationship builder who finds energy in connecting with people and creating long-term value
• Go-Giver mindset-focused on helping clients and teammates succeed through service
• Committed to professionalism, integrity, and collaborative problem-solving
• Comfortable balancing multiple priorities and adapting to changing client needs

Compensation & Benefits

• Base Salary: Starting at $50,000 (commensurate with experience)
• Uncapped commission structure

Travel Requirements

• Primarily local travel across Southern Illinois, Southern Indiana, Kentucky, and Tennessee.

Who We are:

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!Learn more here:Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.