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Charter Tech Services Jobs (NOW HIRING)

Systems Engineer

Troy, MI ยท On-site

$50K/yr

The Systems Engineer I is responsible for handling service requests and incidents escalated from ... At New Charter Technologies, we're investing in our people - through growth and learning ...

Account Executive

OR ยท Remote

$60K - $80K/yr

Kinetix, a New Charter Technologies Company is hiring for an Account Executive. This is your chance ... and managed services. We're looking for someone who has proven they can either build a sales ...

vCIO

Redding, CA ยท On-site

$70K - $90K/yr

Guide junior Apex staff to ensure consistent, high-quality service delivery. Required ... At New Charter Technologies, we're investing in our people - through growth and learning ...

$70K - $90K/yr

Guide junior Apex staff to ensure consistent, high-quality service delivery. Required ... At New Charter Technologies, we're investing in our people - through growth and learning ...

OR ยท On-site

$90K - $100K/yr

... Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and Intune ... At New Charter Technologies, we're investing in our people - through growth and learning ...

OR ยท On-site

$170K - $190K/yr

Master Service Agreements (MSAs) * Statements of Work (SOWs) * Vendor and supplier agreements ... At New Charter Technologies, we're investing in our people - through growth and learning ...

Prior customer service experience * Charter booking experience * Computer experience a must ... advanced training and technology the transportation industry has to offer. In the state of ...

OR

$110K - $130K/yr

Summary Cyber74, a New Charter Technologies operating company, is building a new practice focused ... This is a greenfield opportunity to define a new service area within Cyber74, influence our ...

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Charter Tech Services information

See salary details

$653

$2K

$2.8K

How much do charter tech services jobs pay per week?

As of Jun 9, 2026, the average weekly pay for charter tech services in the United States is $1,994.19, according to ZipRecruiter salary data. Most workers in this role earn between $1,596.15 and $2,413.46 per week, depending on experience, location, and employer.

What are some common challenges faced by Charter Tech Services professionals when supporting clients in the field?

Charter Tech Services professionals often face the challenge of troubleshooting and resolving technical issues in real time, sometimes in unfamiliar environments or with limited information. They must balance providing high-quality customer service with efficiently diagnosing problems, which can range from network connectivity issues to hardware malfunctions. Collaboration with remote support teams and maintaining comprehensive documentation are key aspects of the role. Adaptability, strong communication skills, and a proactive approach are essential for overcoming these challenges and ensuring client satisfaction.

What is the difference between Charter Tech Services vs Cable Technician?

AspectCharter Tech ServicesCable Technician
CredentialsHigh school diploma, technical training, certifications in cable installationHigh school diploma, technical training, certifications in cable and broadband installation
Work EnvironmentFieldwork installing and repairing cable services at customer locationsFieldwork installing, repairing, and maintaining cable and internet services
Employer & IndustryCharter Communications, telecommunications industryVarious cable providers, telecommunications industry
Common Search/ComparisonCharter Tech Services vs Cable Technician

Charter Tech Services and Cable Technicians both work in the telecommunications industry, focusing on installing and repairing cable and internet services. Charter Tech Services typically refers to employees working specifically for Charter Communications, while Cable Technicians may work for various providers. Both roles require similar certifications and skills, but Charter Tech Services often involves more specialized training related to Charter's systems and protocols.

What are Charter Tech Services?

Charter Tech Services refers to the technical support and IT solutions provided by Charter Communications, a leading broadband and telecommunications company in the United States. These services often include internet installation, troubleshooting, maintenance, and support for both residential and business customers. Charter Tech Services specialists help ensure optimal performance of internet, phone, and cable TV services, and assist with issues like connectivity, equipment setup, and network security. Their goal is to provide reliable and efficient technical assistance to keep customers connected and satisfied.

What are the key skills and qualifications needed to thrive in Charter Tech Services, and why are they important?

To excel in Charter Tech Services, you need a solid background in IT support, networking, and troubleshooting, often supported by relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with helpdesk ticketing systems, remote management tools, and network monitoring platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication set top performers apart in this field. These skills ensure reliable technical support, minimize downtime, and enhance client satisfaction in technology-driven environments.
More about Charter Tech Services jobs
What cities are hiring for Charter Tech Services jobs? Cities with the most Charter Tech Services job openings:
What states have the most Charter Tech Services jobs? States with the most job openings for Charter Tech Services jobs include:
Infographic showing various Charter Tech Services job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $103,698 per year, or $49.9 per hour.

$50K/yr

Full-time

Posted yesterday


Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.
Roles and Responsibilities
The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.
  • IT support for customers using Microsoft operating systems and applications.
  • Patch management for workstations.
  • Virus & Malware detection and removal.
  • Basic server administration.
  • Remote & onsite workstation troubleshooting.
  • Communicating with clients and co-workers and updating tickets immediately stating progress and next steps.
  • Keeping documentation and configuration up to date.
  • All other duties requested including helping co-workers and assisting with urgent service requests when necessary.

Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work well in a team.
  • Excellent verbal & written communication skills.
  • Sound judgement to know when to escalate issues to management.
  • Excellent customer service skills.
  • Ability to adapt quickly to changes and multi-task.
  • Competitive, high achiever who persists despite obstacles, opposition, or setbacks.
  • Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8
  • Advanced knowledge of business applications and basic server administration.

Location
  • NetSource One, Inc. - Troy, MI
  • Ability to work remotely after training has been completed.

Full-Time/Part Time
  • Full-Time

Competitive wages | Compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Hours
40 hours per workweek with additional time as may be required as business demands dictate.
Engineers are required to be in the on-call rotation. On-call schedules are a one-week duration, and the rotation varies based on skill level and skillsets. An on-call bonus is paid to engineers for all weeks they are on-call.
  • Optional 4 - 10-hour days after training has been completed.

Travel
  • Travel required

Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.