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Chargeback Dispute Analyst Jobs (NOW HIRING)

BCI Brands

Wholesale Chargeback Analyst

New York, NY · On-site

... AR Chargeback Analyst to join our team. This role is responsible for managing and disputing ... Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping ...

BCI Brands

Wholesale Chargeback Analyst

New York, NY · On-site

... AR Chargeback Analyst to join our team. This role is responsible for managing and disputing ... Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping ...

BCI Brands

Wholesale Chargeback Analyst

New York, NY · On-site

... AR Chargeback Analyst to join our team. This role is responsible for managing and disputing ... Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping ...

Socket.dev

Payment Operations Analyst

Indianapolis, IN · On-site

Dispute & Chargeback Management: Handle chargeback and dispute case work escalated from the call ... Analytical Thinking: Strong capacity to interpret payment data, evaluate volume trends,identifyroot ...

Arena Club

Fraud Analyst

Los Angeles, CA · On-site

$60K - $80K/yr

About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Oversee the end-to-end chargeback dispute process, optimizing evidence submission to maximize ...

Arena Club

Fraud Analyst

Los Angeles, CA · On-site

About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Oversee the end-to-end chargeback dispute process, optimizing evidence submission to maximize ...

Neura Market

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and ...

Replit

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and ...

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Chargeback Dispute Analyst information

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How much do chargeback dispute analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback dispute analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

How much does a chargeback dispute analyst make?

The average salary for a chargeback dispute analyst typically ranges from $40,000 to $70,000 per year, depending on experience, location, and employer size. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, often with opportunities for bonuses or overtime.

How to become a chargeback dispute analyst?

To become a chargeback dispute analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools. Gaining experience in customer service, finance, or fraud prevention can also improve job prospects, and certifications like the Certified Fraud Examiner (CFE) may be beneficial.

What does a chargeback dispute analyst do?

A chargeback dispute analyst reviews and investigates disputed transactions to determine the validity of chargeback claims. They analyze transaction data, communicate with merchants and banks, and prepare documentation to resolve disputes efficiently, often using specialized software and industry knowledge of payment processing and fraud prevention.

What cities are hiring for Chargeback Dispute Analyst jobs?

Cities with the most Chargeback Dispute Analyst job openings:

What states have the most Chargeback Dispute Analyst jobs?

States with the most job openings for Chargeback Dispute Analyst jobs include:

What are popular job titles related to Chargeback Dispute Analyst jobs?

For Chargeback Dispute Analyst jobs, the most frequently searched job titles are:

Infographic showing various Chargeback Dispute Analyst job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.

Payment Disputes Analyst II

Bettendorf, IA • On-site

TBK Bank, SSB
1 - 5K employees
Learn more about TBK Bank, SSBexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
The Payment Dispute Analyst is responsible for investigating, processing, resolving, and tracking payment disputes across debit card, ACH, Zelle, ATM, and other electronic payment channels. This role serves as a critical member of the Payment Operations organization, ensuring timely and accurate dispute resolution while maintaining compliance with Regulation E, NACHA Operating Rules, Mastercard Operating Regulations, BSA/AML requirements, and other applicable regulatory and network requirements.
The analyst performs detailed transaction investigations, manages chargeback and recovery activities, documents case findings, and collaborates with cross-functional partners to resolve customer disputes and minimize financial losses. This position acts as a subject matter expert for dispute processing, fraud-related investigations, payment exception handling, and operational risk controls while supporting continuous improvement initiatives across the payment ecosystem.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Investigate, process, and resolve payment disputes involving debit card, ATM, ACH, Zelle, and related electronic payment transactions.
  • Evaluate customer claims and supporting documentation to determine eligibility for provisional and final credit in accordance with regulatory requirements.
  • Maintain complete, accurate, and audit-ready case documentation throughout the dispute lifecycle.
  • Ensure dispute cases are processed within established service level agreements (SLAs) and regulatory timelines.
  • Prepare, submit, monitor, and track chargebacks, representments, pre-arbitration, arbitration, and compliance cases in accordance with network rules and operating procedures.
  • Track dispute outcomes and identify trends impacting chargeback volumes, losses, and recovery rates.
  • Escalate complex or high-risk cases as appropriate.
  • Ensure compliance with Regulation E, Mastercard Operating Regulations, NACHA Operating Rules, BSA/AML requirements, and applicable internal policies and procedures.
  • Maintain current knowledge of payment industry regulations, network rule changes, fraud trends, and dispute management best practices.
  • Identify potential operational, fraud, compliance, or customer risks and escalate concerns appropriately.
  • Support internal and external audits, examinations, and quality assurance reviews by providing accurate documentation and case support.
  • Communicate professionally with customers regarding dispute status, documentation requirements, and resolution outcomes.
  • Partner with Customer Support, Branches, Fraud Operations, Risk Management, Compliance, and other business partners to investigate and resolve escalated payment issues.
  • Respond to internal and external inquiries within established service standards.
  • Serve as a subject matter expert and provide guidance on dispute procedures, payment exceptions, and operational processes.
  • Complete general ledger entries, reconcile dispute-related accounts, and balance associated reports.
  • Monitor dispute queues and workloads to ensure timely completion of assigned cases.
  • Analyze dispute data to identify trends, root causes, operational gaps, and opportunities for process improvement.
  • Participate in initiatives that improve customer experience, enhance operational efficiency, strengthen controls, and reduce losses.
  • Perform additional payment operations responsibilities and special projects as assigned.
  • Perform other duties as assigned

EXPERIENCE & EDUCATION
  • 2+ years of experience in payment operations, card operations, dispute processing, fraud operations, banking operations, or financial services.
  • Knowledge of debit card disputes, ACH transactions, ATM transactions, and digital payment dispute processes.
  • Strong analytical, investigative, and problem-solving skills.
  • Ability to interpret regulations, network rules, and operational procedures.
  • Strong attention to detail with the ability to manage multiple priorities and deadlines.
  • Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications
  • Experience with Mastercard or Visa dispute processing and chargeback management.
  • Working knowledge of Regulation E, NACHA Operating Rules, and payment network regulations.
  • Experience using dispute management, fraud monitoring, case management, or payment processing platforms.
  • Professional certifications related to payments, fraud prevention, risk management, or financial services operations.

WORK ENVIRONMENT
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
  • Specific vision abilities are required by this job due to computer work.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!

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