Chargeback Associate Jobs in Orlando, FL (NOW HIRING)

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

General Responsibilities

The Merchant Risk & Compliance Analyst position will support our growing BIN sponsorship and merchant acquiring program. This execution-level role focuses on the day-to-day assessment of merchant credit, fraud exposure, and ongoing transactional risk. Reporting to the Senior Manager, this analyst will be the first line of defense in ensuring that sponsored merchant portfolios remain within the Banks established risk appetite and card brand thresholds.

Key Responsibilities

• Merchant Underwriting Execution: Conduct merchant credit and risk underwriting reviews for sponsored acquiring programs ; evaluate merchant business models, financial condition, and fraud exposure.
• Transaction & Portfolio Monitoring: Administer ongoing merchant portfolio monitoring, including daily transaction activity surveillance, chargeback ratio analysis, and fraud trend review.
• MCC & Policy Enforcement: Ensure proper Merchant Category Code (MCC) assignment across the portfolio and enforce prohibited and restricted merchant category policies.
• Chargeback Surveillance: Monitor chargeback activity against Visa Dispute Monitoring Program (VDMP) and Mastercard Excessive Chargeback Program (ECP) thresholds; flag accounts nearing penalty thresholds for management review.
• Escalation: Identify and escalate high-risk applications, exposure concentrations, or unusual volume patterns to the Senior Manager.

Supervision of Personnel

• None

Working Conditions

This position may be performed remotely or in a hybrid work arrangement, depending on business needs. Employees are expected to work Monday through Friday during regular business hours, with occasional evening or weekend work as needed.

We will consider candidates residing in the following states: Florida, Alabama, Arkansas, Arizona, California, Delaware, Georgia, Massachusetts, Michigan, Ohio, Oregon, South Carolina, North Carolina, New Jersey, New York, Maryland, Tennessee, Minnesota, Virginia, Pennsylvania, Utah, and Texas.

Travel

• None

Qualifications Summary

Education

• Associate degree in Business or related field or equivalent work experience.

Experience

• Minimum 3 years of experience in merchant acquiring risk, payments fraud, or bank operational risk.
• Prior banking and compliance experience preferred.

Knowledge & Skills:

• Working knowledge of merchant underwriting standards, transaction monitoring, and chargeback analysis.
• Background in ecommerce risk management and understanding new verticals such as Nutraceuticals, AI, High Risk Industries (CBD, Gambling) etc
• Familiarity with proper MCC assignment and high-risk merchant business models.
• Strong analytical skills with a data-driven approach to identifying payment anomalies.
• Ability to strictly follow established underwriting criteria and risk rating frameworks.

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The salary range for this position is $65,000-85,000 and is commensurate with experience.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com)

Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid.