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Chargeback Associate Jobs in Grand Prairie, TX (NOW HIRING)

HS/GED and 2 years or Associate's and 0 years * Must be 18 years of age or older * Customer Service experience * Excel and Word experience Preferred Qualifications: * 2 years in Chargebacks or ...

Accounts Receivable Specialist

Dallas, TX

$19.50 - $25.75/hr

Posts client NSF charges and credit card chargebacks to the general ledger * Manages credit card ... Associates or Bachelor's degree in Business or Accounting preferred; minimum 2+ years' experience ...

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Accounts Receivable Specialist

Dallas, TX · On-site

$20 - $26.50/hr

Associate's or Bachelor's degree in Accounting, Business, or a related field * Experience working within a large accounting or ERP system * Experience with credit card disputes, chargebacks, returned ...

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Chargeback Associate information

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How much do chargeback associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for chargeback associate in Grand Prairie, TX is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.31 per hour, depending on experience, location, and employer.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What cities near Grand Prairie, TX are hiring for Chargeback Associate jobs?

Cities near Grand Prairie, TX with the most Chargeback Associate job openings:

Infographic showing various Chargeback Associate job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,391 per year, or $20.4 per hour.

Chargeback Analyst II

Deluxe Corporation

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Deluxe rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

9th of 21 rated payment service providers


Job description

Why Join Us
Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.
  • We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities:
The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.
  • Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.
  • Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.
  • Monitor escalated cases/calls from Level 1
  • Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit
  • Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Basic Qualifications:
  • HS/GED and 2 years or Associate's and 0 years
  • Must be 18 years of age or older
  • Customer Service experience
  • Excel and Word experience

Preferred Qualifications:
  • 2 years in Chargebacks or related field
  • Highly organized and detailed oriented
  • Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
  • Possess a high level of integrity & maintain confidentiality.
  • Strong verbal and written skills
  • Analyze information to make sound decisions based on the card brands rules and regulations

Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

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