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Chargeback Associate Jobs in Ontario (NOW HIRING)

Walmart

Claims Associate

Huntsville, ON · On-site

CA$18.55/hr

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and ... chargebacks. Support Store Programs Completes Customer Value Program (CVP) tasks as assigned and ...

Walmart

Office Support Associate

Oakville, ON · On-site

CA$18.55/hr

Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable ... chargebacks, completing TRM procedures, and reconciling key journal accounts. Flexibility ...

Walmart

(CAN) Claims

Woodbridge, ON · On-site

CA$18.55/hr

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and ... chargebacks. Support Store Programs Completes Customer Value Program (CVP) tasks as assigned and ...

Walmart

(CAN) Claims

Windsor, ON

CA$18.55/hr

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and ... chargebacks. Support Store Programs Completes Customer Value Program (CVP) tasks as assigned and ...

Walmart

Accounting Office

Huntsville, ON · On-site

CA$17.75/hr

... chargebacks and reconciliation of journal accounts. 5. Communicates shortages as per guideline to ... Walmart will accommodate the disability-related needs of applicants and associates as required by ...

Jonluca

Credit Coordinator

Woodbridge, ON · On-site

... credit chargebacks. Additionally, this role will provideadministrative support to our finance associates whenever required. Job Duties & Responsibilities Prepare, review, and retrieve back up ...

Jonluca Neal

Credit Coordinator

Woodbridge, ON · On-site

... chargebacks. Additionally, this role will provide administrative support to our finance associates whenever required. Job Duties & Responsibilities * Prepare, review, and retrieve back up ...

All JobsChargeback Associate JobsChargeback Associate Jobs in Ontario

Chargeback Associate information

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What cities in Ontario are hiring for Chargeback Associate jobs?

Cities in Ontario with the most Chargeback Associate job openings:

Chargeback Associate jobs near you
Infographic showing various Chargeback Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Sell In & B2B Customer Associate (Contract)

L'Occitane En Provence

Toronto, ON • On-site

Contractor

Posted 5 days ago

Job description

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact
for the people around us and our planet.
 Job SummaryThe Sell in and B2B Customer Service Associate will oversee daily operations to ensure exceptional customer satisfaction to all our US and Canada Sell in and B2B customers. The Sell in & B2B Customer Service associate will be managing customers inquiries, process orders, delivery documents and invoicing accurately following the order management procedure to meet the customer needs. The Sell in & B2B Customer Service Associate will be collaborating closely with the Customer Service Manager to ensure process documentation and improving customer experience. Job Responsibilities
  • Responsible for daily operations of the Sell In and B2B Customer Service department
  • Customer Communication and ensure Satisfaction:
    • Interact with customers to address inquiries, resolve issues, and ensure overall satisfaction.
    • Collaborate with sales, supply chain, and warehouse teams to provide timely responses and solutions to customer queries.
    • Address customer complaints, claims, and returns promptly and effectively.
    • Advocate for customer needs and interests within the organization, driving resolutions and improvements where necessary.
  • Order Management and Fulfillment:
    • Process orders accurately and efficiently, ensuring compliance with customer requirements and internal procedures.
    • Coordinate with internal teams to facilitate timely delivery of products and provide customers with necessary order-related information (e.g., order acknowledgment, delivery notifications, tracking information).
    • Monitor departmental KPIs and align internal operational metrics with customer satisfaction metrics.
  • Process Optimization:
    • Continuously optimize the order fulfillment process to enhance the customer experience.
    • Collaborate with cross-functional teams to streamline processes, improve efficiency, and minimize errors.
  • Data Management:
    • Assist in maintaining accurate customer master data, ensuring timely updates and integrity of information.
  • Problem Solving and Escalation management:
    • Leveraging emerging supply chain capabilities and technology such as EDI to improve customer collaboration and service.
    • Handle escalated customer issues and complaints with professionalism and ensuring timely resolution and customer satisfaction.
  • Team Collaboration and Support:
    • Provide support and assistance to team members, maintaining a positive work environment and contributing to team success
Key Performance Indicators (KPIs)
  • % of orders Managed and shipped.
    • Order processing time.
    • Order Fulfillment Accuracy
  • First Contact Resolution Rate
  • % Customer Complaint and chargeback.
Requirements Education
  • Bachelor’s degree in supply chain management, Business Administration, or a related field, or its equivalent from a foreign institution.
Experience & Skills
  • 1-3 years of experience in Supply Chain Management and/or Customer Service
  • Exceptional verbal and written communication skills with customers, internal partners and team members 
  • Understanding of B2B business
  • Ability to manage and investigate customer chargebacks, with working knowledge of client portals such as Amazon Vendor Central and similar platforms.
  • Excellent organizational and time-management skills in a fast-paced environment with deadlines
  • Attention to details, with the ability to see the big picture.
  • Ability to multitask and prioritize
  • Strong problem solving
  • Strong process management skills
  • Proficiency in SAP ERP system SAP S/4 Hana
  • Advanced Excel skills
  • Knowledge of inventory management practices and fulfilment operations
  • Fluent in English                                                                                                                                                       

L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation. 
If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
 

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