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Chargeback Associate Jobs in Nevada (NOW HIRING)

IGT

Chargeback Analyst - Las Vegas, NV

Las Vegas, NV

Overview As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations ... Associate degree preferred. * 0-2 years of experience in customer service, financial operations ...

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Chargeback Associate information

See Nevada salary details

$13

$21

$30

How much do chargeback associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chargeback associate in Nevada is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.99 per hour, depending on experience, location, and employer.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are the most commonly searched types of Chargeback jobs in Nevada?

The most popular types of Chargeback jobs in Nevada are:

What cities in Nevada are hiring for Chargeback Associate jobs?

Cities in Nevada with the most Chargeback Associate job openings:

Chargeback Associate jobs near you
Infographic showing various Chargeback Associate job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,605 per year, or $21.9 per hour.

Chargeback Analyst - Las Vegas, NV

IGT

Las Vegas, NV

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

IGT rating

7.5

Company rating: 7.5 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

269th of 490 rated machine equipment manufacturers

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

Location:Las Vegas (hybrid).

What You'll Do
  • Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
  • Maintains accounting records of chargebacks, retrieval requests, and exception processing.
  • Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
  • Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
  •  Explains available services to customers.
  • Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
  •  Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
  • Performs other related duties as assigned.
What We're Looking For
  • High school diploma or GED required; Associate degree preferred.
  • 0-2 years of experience in customer service, financial operations, data analysis, or a related office environment.
  • Basic understanding of accounting principles or financial transactions.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Ability to build positive working relationships across multiple teams.
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook.
  • Bilingual skills are a plus.
Keys to Success
  • Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
  • Stay organized and effectively manage multiple priorities in a fast-paced environment.
  • Demonstrate professionalism, integrity, and confidentiality in all interactions.
  • Remain calm and solution-oriented when handling customer disputes or difficult conversations.
  • Adapt quickly to changing priorities, procedures, and business needs.
  • Collaborate effectively with teammates while working independently to resolve issues.
  • Deliver exceptional customer service while adhering to company policies and compliance standards.

#LI-MW1

#LI-Onsite

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the hourly compensation is 18,50 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

Discretionary bonus opportunities

Comprehensive health, dental, and vision coverage

Paid time off and wellness programs

Tuition reimbursement

401(k) with company contributions

Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

Social media

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