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Charge Capture Representative Jobs in Georgia (NOW HIRING)

Childrens Healthcare of Atlanta

Enters data into system for registration, billing, patient tracking, charge capture, and ... on committees representing the department, which could include multi-disciplinary quality and ...

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Charge Capture Representative information

What are the key skills and qualifications needed to thrive as a Charge Capture Representative, and why are they important?

To thrive as a Charge Capture Representative, you need a solid understanding of medical billing, coding practices, and healthcare reimbursement systems, often supported by a relevant associate degree or certification such as CPC (Certified Professional Coder). Familiarity with hospital information systems (HIS), electronic health records (EHRs), and coding software like ICD-10 and CPT is typically required. Attention to detail, analytical thinking, and effective communication are vital soft skills for ensuring accurate charge entry and collaboration with clinical staff. These skills are crucial for ensuring proper revenue capture, compliance with regulations, and minimizing billing errors in healthcare organizations.

What is a Charge Capture Representative?

A Charge Capture Representative is a healthcare professional responsible for ensuring that all services provided to patients are accurately documented and billed. They review medical records, physician notes, and other clinical documentation to identify billable procedures and services. Their work helps healthcare facilities maximize reimbursement and maintain compliance with billing regulations. Charge Capture Representatives play a crucial role in the revenue cycle by minimizing missed charges and reducing the risk of billing errors.

What is the difference between Charge Capture Representative vs Medical Billing Specialist?

AspectCharge Capture RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; certification preferredHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, billing companies, healthcare facilities
Job FocusAccurately capturing charges at point of careProcessing and submitting claims, managing payments

While both roles are essential in healthcare revenue cycle management, a Charge Capture Representative primarily focuses on recording charges accurately during patient care, whereas a Medical Billing Specialist handles the claims process and payment collections. Understanding these differences helps healthcare providers optimize billing workflows and ensure proper reimbursement.

What are some common challenges faced by Charge Capture Representatives, and how can they be addressed?

Charge Capture Representatives often encounter challenges such as missing or incomplete clinical documentation, coding discrepancies, and keeping up with frequent regulatory changes. To address these, it’s essential to maintain proactive communication with clinical staff and coders, regularly attend training sessions, and utilize audit tools to ensure accuracy. By developing strong attention to detail and staying organized, Charge Capture Representatives can help minimize errors and improve the efficiency of the revenue cycle.
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Charge Capture Representative jobs near you
Infographic showing various Charge Capture Representative job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.
Registration Associate

Registration Associate

Children's Healthcare of Atlanta

Kennesaw, GA • On-site

Part-time

Posted 17 days ago

Children's Healthcare Of Atlanta rating

7.5

Company rating: 7.5 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

232nd of 884 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Variable
Work Day(s)
Variable
Shift Start Time
9:00 AM
Shift End Time
9:30 PM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.
Experience
  • 1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor's degree or equivalent education may be considered in lieu of experience.

Preferred Qualifications
  • College degree
  • 1 year of experience in registration
  • Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
  • Experience using patient registration systems, insurance verification systems, and/or Medicaid portals

Education
  • High school diploma or equivalent

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Understanding of and familiarity with medical terminology
  • Basic knowledge of Microsoft Windows and Word
  • Strong verbal/written communication skills
  • Demonstrated arithmetic and word mathematical problem-solving skills
  • Excellent customer service skills
  • Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and holidays
  • Ability to travel as needed to support multiple locations or different departments
  • Ability to uphold highest level of customer service while covering any location

Job Responsibilities
  • Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
  • Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
  • Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
  • Verifies insurance coverage and/or validates authorizations if applicable.
  • Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
  • Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require. Escalates immediate needs to appropriate leaders and/or clinical team members.
  • Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
  • Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient's primary care provider and/or specialists as necessary.
  • Provides release of medical information as required.
  • May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.
  • Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
  • Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
  • Attends and participates in department meetings according to department standards and may serve on committees representing the department, which could include multi-disciplinary quality and service improvement teams.
  • Assists Supervisor and/or Manager by being available to teammates, acting as a resource to help complete complicated/complex tasks, on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  • Prescreens doctor's orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting).
  • May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children).
  • Coordinates subpoena process between court system, Child Protection Center, and legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
625 Big Shanty Rd NW
Job Family
Patient Access

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