Job Summary:
Character.AI empowers people to connect, learn and tell stories through interactive entertainment. They are seeking a Technical Program Manager, AI Infrastructure to lead high-impact programs that support model development and serving systems, ensuring reliability and efficiency as they scale AI experiences for millions of users.
Responsibilities:
โข Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving
โข Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success metrics
โข Partner with engineering, research, and product to translate model and product needs into infrastructure roadmaps and priorities
โข Drive cross-functional accountability and communication across teams working on tightly coupled systems
โข Track key infrastructure metrics (e.g., reliability, latency, throughput, cost efficiency) and define reporting that surfaces progress and risk
โข Identify bottlenecks in infrastructure workflows and lead efforts to improve tooling, automation, and developer velocity
โข Support capacity planning and resource allocation to ensure infrastructure scales with model and product growth
โข Develop repeatable frameworks and operational patterns that improve execution quality across infrastructure programs
โข Serve as a strategic partner to leaders on prioritization, sequencing, and tradeoffs across infrastructure investments
โข Work closely with AI cloud providers and serve as the primary bridge between internal engineering teams and external partnership efforts
โข Technical understanding of GPU clusters, AI accelerator chips, and cloud providers to effectively evaluate requirements and guide infrastructure decisions.
Qualifications:
Required:
โข 5โ8 years of experience in program management, technical operations, or product execution in a fast-moving, technical environment
โข Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems
โข Strong communication skills with the ability to bridge technical and non-technical stakeholders
โข Experience working closely with engineering teams on distributed systems, cloud infrastructure, or platform development
โข Ability to break down ambiguous problem spaces into clear plans and drive alignment across teams
โข Analytical mindset with experience using data to inform decisions and measure impact
โข Strong ownership and execution mindset, with the ability to manage multiple priorities simultaneously
โข Technical understanding of GPU clusters, AI accelerator chips, and cloud providers to effectively evaluate requirements and guide infrastructure decisions.
Company:
Character.ai provides open-ended conversational applications in which users create characters and converse with them. Founded in 2021, the company is headquartered in Menlo Park, USA, with a team of 51-200 employees. The company is currently Growth Stage.